Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

We are Sutherland

Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers' customers, continuously accelerating growth through cutting-edge solutions and robust automation.

An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country, providing customer service and technical support in 17 languages. At Sutherland you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.

Qualifications

Join our growing Team for the biggest e-commerce brand in the world!

Good storytelling starts with great listening. For our client, this means each role and every project has their audience in mind. We offer you an opportunity to join our exceptional team of Customer Service Experts with German for our program for the world-wide leader in e-commerce. The role will have a one-month training in our Burgas office followed by full-WFH.

Your TASKS:

• Handle incoming customer inquiries about our client’s key products – audio books, music and all different kinds of genres
• Sharing thoughts and help items with passionate book lovers
• Focus on representing the company in the best way possible and solving customers’ queries
• Providing efficient, complete, and friendly answers

About YOU:

• Excellent command of the German language (B2-C1)
• Good level of English (B2)
• Passion and knowledge of books, authors and podcasts is an advantage
• Organizational and prioritization skills
• Desire to help customers and contribute to the team's success
• Analytical mindset and strong problem-solving skills
• Eager to learn, self-motivated, and goal oriented

You will GET:

• Full WFH option after the initial 2 months training in office in Burgas
• Very competitive compensation package
• Extremely cool benefit of unlimited access to one of the biggest audio book libraries in the world
• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 24 days of paid annual leave, 3 of which are wellness days
• 1.5h paid breaks per day
• Food vouchers
• Individual coaching and training to maintain knowledge.
• Clear career path within the company
• Great office location
• Friendly and modern working environment
• Team games and rewards for good mood


MORE reasons to join our team:

• Fully digital employee services through eSignature
• Employee assistance program, including 24/7 access to psychological support
• Employee discounts portal featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if you are relocating from another city or country
• Multisport card partially covered by the company
• In-house learning and development portals with training options for Certification
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team buildings
• Exposure to global business knowhow
• Available parking space, regulated by company policy

All your information will be kept confidential according to EEO guidelines.