Be a part of something different

We may offer the same products and services as a big bank, but we couldn’t be more different. We’re rooted in purpose and we’re on a mission to improve lives and strengthen communities.  We support nearly 20,000 members and businesses digitally, over the telephone, and in-person across a network of six branches across Niagara and Haldimand.

At PenFinancial, our people are our greatest asset and our values speak for themselves: accountability, passion, integrity, respect, and knowledge. More than a poster on the wall, our values guide everything we do. They’re values we live every single day – where everyone has a voice and where we listen. Just ask someone who works here to see what they think, and check out our latest annual report to see what we’ve been up to.

We provide all of our employees with a generous benefits package that includes a Living Wage salary, defined contribution pension plan and performance-based success sharing. Combine that with our commitment to contributing to the wellbeing of our employees through competitive benefits programs, wellness days and allowances for education, and it’s no surprise that our employee engagement scores are consistently so strong.

Our commitment to community

We live our brand from the inside out, and our Truly Local Commitment starts with our employees. We support an inclusive, diverse, and caring internal culture. We encourage our employees to give back to the causes that are meaningful to them and their families by providing opportunities to volunteer and represent our truly local credit union through our Truly Local Ambassador program.  And, we also commit to investing a portion of our profits directly back into our local communities.

We are a proud Certified B Corporation committed to doing business for good, and we choose 100% renewable energy with Bullfrog Power to support environmental sustainability.

Provide direction and leadership related to system applications, infrastructure and security. Responsible for the day-to-day operations, security enhancements, upgrades and integration of all systems including but not limited to desktops, servers, network, telephones, applications, and core banking system.

This position is distinguished by the following:

• Level of technical knowledge required to work with the business and implement technical solutions to meet the business needs.
• Level of teaching skill to design and provide user training for new and current software and systems.
• Level of interpersonal skill to foster a cooperative, motivated and innovative work environment.
• This position focuses specifically on credit union technology in a multi-branch environment.
• Level of technical knowledge related to security solutions and practices in order to ensure compliance and security of sensitive information.

Differentiating Accountabilities:

• Assist in architecting the environment to ensure the environment meets current and future needs. This includes strategic design for on-premise and cloud services while ensuring the proper security and recovery of services, data and other assets.
• Implement and maintain all technology services including security, servers, client end points, printers, banking system, applications etc. Develop and test recovery plans for existing and new services to ensure adherence to SLAs.
• Ensure the security and safety of all systems and data. Monitor system performance and security. Implement appropriate controls to ensure the safety and availability of all systems, services and data.
• Ensure backups adhere to the data retention requirements.
• Provide proper protection to data based on data classification levels.
• Provide reporting and scorecards to executive management outlining the status of all systems and applications (availability, support status, patching levels, version status etc.).
• Assist in the development of IT policies and procedures.
• Lead IT audits. Work with auditors in order to get an outside view of the environment and implement remediation steps as required.
• Work with all areas of the business to identify technology needs and process improvement opportunities.
• Work with 3rd party service providers to ensure system uptime, performance and stability. Follow vendor management guidelines for key partners.
• Understand regulatory requirements (FSRA, PCI etc.) and ensure internal frameworks adhere to requirements. Understand core frameworks such as COBIT, NIST, ISO27001, CIS Top20/18 and build out organizational maturity that aligns to the frameworks.
• Perform other assigned responsibilities.

• Ability to lead projects and work cohesively in a team environment
• Extensive experience with the implementation of advanced infrastructure technologies such as networking, storage area networks (SAN), collaboration solutions, security controls, cloud services etc
• 10+ years working in a Senior IT infrastructure role
• 10+ years of security experience focusing on frameworks, audits and implementing controls in a data sensitive environment
• Familiar with banking systems is an asset (Wealthview/RFS, Ovation etc.)
• IT certifications related to VMWare, Exchange, Windows Server, cloud an asset
• Security related certifications an asset (Security+, CISSP, CEH etc.)
• Ability to work outside of regular business hours, which may include evenings and/or weekends

To learn more visit https://www.penfinancial.com/careers

While we welcome all applications, only those who are selected for an interview will be contacted.

Accessibility accommodations will be made for job candidates upon request.