H&M Group is on a journey to meet and exceed our customers' expectations today and tomorrow. Through collaboration, innovation, and technology we challenge ourselves and the industry. To cater to the individual needs and desires of our millions of customers, our tech organization delivers solutions for the entire value chain for all our brands.   

We are accelerating digitalization and to stay relevant, we need to ensure we have strong leaders in place to bring our best capabilities, innovation ideas and talented technologists to support the transformation of H&M Group.  

As a Program Manager, you are responsible for managing complex cross-cutting initiatives, involving many parts of the global business organization within H&M Group. The job includes strategic analysis and combining retail business acumen with technical knowledge. The initiatives typically require a wide range of activities from business development to tech implementation, including new product development as well as driving, leading and coordinating participating teams from across the Group, of which many are distributed globally.

As a Program Manager in the Consumer & Sales Unit (Business Components layer), you will be part of a unit that envisions a future of composable components that can solve any customer problem – today and tomorrow. Through synergy and innovation, the Consumer & Sales Unit, hand in hand with the Value Streams, crafts and refines impactful, adaptable, scalable and reusable technical marvels. These solutions not only solve business challenges but also unlock the doors to opportunities across the realms of Marketing, Merchandising, Identification & Loyalty, Commerce & Payments, Price & Promotions and Store Components, embodying H&Ms unwavering pursuit of excellence.

Responsibilities

• A holistic view and strategy responsibility of the roadmap for one or more projects and/or programs
• Support Value Stream Managers, Product Managers and other stakeholders across our business with clear material for decision, steering and communication
• Develop a thorough understanding of business processes, technical issues and main customer experience related targets
• Define communication strategy for the program, and share progress in relevant forums
• Plan and prepare global roll-out of projects/programs, aligning dependencies and timelines both centrally and locally
• Enable continuous improvement during projects/programs, ensuring learnings are documented and shared with others
• Craft, update and communicate business cases with relevant stakeholders
• Identify and secure relevant resources and teams needed to secure the success of the project/program
• Take an active part in and contribute to the Program Management community

You have great leadership skills and believe in a non-hierarchical culture of collaboration, transparency, safety, and trust. You are no stranger to giving feedback, providing inspiration and motivating others in their day-to-day work. The work is executed with a focus on value creation, growth and serving customers with full ownership and accountability. The goal is always to achieve outstanding customer value and business results. For this role, we are particularly interested in candidate who has:

• 5+ years’ experience of leading large and complex customer facing programs/projects with a multitude of stakeholders
• 5+ years’ experience from retail processes and relevant tech platforms
• Extensive experience in bringing many different parts of an organization together in order to execute on a common goal, including facilitating workshops, senior management meetings, and planning sessions
• Excellent communication skills, with the ability to effectively adapt messages to diverse audiences and level of seniority
• Experience leading and coaching people towards a common goal and having an act-learn-adapt approach
• A curious and prestige-less approach to problem solving
• Great prioritization- and planning skills
• Customer-first focus and a commercial priorities awareness
• A truly collaborative approach and a yes-we-can attitude

Functional Knowledge

• People leadership​
• Program Management methodologies, tools and best practices
• Organizational and time management abilities, with an eye for details ​
• Stakeholder management
• Agile methodologies (e.g., Scrum, LeSS, SixSigma, Kanban, SAFe, Lean)
• Agile tools utilization (e.g., Jira, Microsoft BI, Confluence, Miro)
• Technology concepts comprehension for business decisions
• Strategy and roadmap development
• Prioritization and planning​
• Objectives and Key Results
• Analytical and problem-solving
• Sound decision making based on imperfect data
• Budget and resource management

H&M Group is a value-driven company that is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age.

Besides the obvious perks such as staff discount card, learning communities, wellness benefits, parental benefits and a flexible work life, there are a lot of opportunities to experiment and grow in the direction you want.

This is a full-time position based in Stockholm and you will be reporting to Kim Nixon, Manager within Program Management. If you feel that your experience, skills and ambitions are right for this role, please send your CV in English. We will review and interview applicants continuously.