At IKEA, we do things a little different. We think differently, act differently, and work differently as well. We like to break conventions and make inventions. And then make things. Like music-playing lamps. And beds disguised as sofas. Even plantballs that help us look after our planet. It’s all part of our vision - to create a better everyday life for the many. And it has been keeping our co-workers going for over 80 years. By 2030, we hope to help millions more look forward to going home. Maybe you can help us?  

About the area  

Operations Management works together with operations teams across Inter IKEA to lead and develop the overall IKEA operating model, and to enable strategic movements towards IKEA goals. It includes teams for business insights, capability and process development, strategy and roadmap, data and technology.    

We have chosen to organise our work in a product paradigm where we are building empowered teams that have the privilege to take responsibility while being supported by servant leaders.   

As the Experience Manager in Data and Product you will lead the work with how we enable the best possible Experience Design for our IKEA people, our customer, our suppliers and ourselves. You will be accountable for the Experience Design frameworks and the measurement of how they are adopted throughout Inter IKEA. A key part of your role will be to drive and implement an IKEA Experience together with Product teams to bring together shared learnings and guidelines across IKEA. You will be responsible for establishing best practices and ensure that we have a human first approach when we are creating experiences that involves both digital and physical components.  

The job includes to navigate through cross functional networks in a complicated ecosystem of end to end processes, business capabilities, digital products and platforms. You will have to stretch your skills collaboration to ensure that the Experience Design frameworks are adopted into operational reality.  

The experience we have today is based on a foundation of good design that is already established, but since our digital landscape is built in different time periods it is not consistent in the eyes of our IKEA people. When we are transforming this at scale, you will need great people that support. You will be overseeing recruitment, development, the performance, retention, and succession plans for co-workers in this area and take an active leadership role when inspiring an empowering you co-workers and leaders that is driving the different topics under Experience Design. 

You will work in close collaboration with the rest of the management team in Data and Product to make sure that your frameworks comes together in a totality for IKEA and that it is easier to build new things with the help of our total offering of products and services then doing it alone in a business function. Together with your team you will conduct user research and gather insights to ensure that our frameworks are aligned with user needs and strategic objectives.  

IKEA is a cost-conscious company so you will need to establish and manage the costs and budget that you need in order achieve you defined outcomes. It includes to continuously ensure that resources re used in an optimal way.  

At any time, you are safeguarding the IKEA values and you are a role model for a fact-based business leadership where you trust and empower your co-workers.  

About you  

You have a strong interest to lead in the unknown and to make improvements in the IKEA value chain. You are driven by finding value that can be delivered by simplifying the experience in the interactions between physical and digital. As a person you enjoy using analytical tools to help you make fact-based decisions. 

You understand that change is driven through people and are motivated to lead and secure competence development of your team to secure consistent value deliveries over time. You also find it exciting to manage people that have far more technical depth or holistic viewpoints than you and you see it as a challenge to keep them motivated into learning more and more every day.  

You thrive when the environment around you is global, complexity is high and when there are plenty of opportunities to help others by simplifying and focusing on prioritised outcomes that support strategic movements and operational stability.   

The core values of IKEA gives you energy to improve the things we are doing today and make them a little bit better tomorrow.  

To be successful in this role, the following knowledge, skills, and experiences would be valuable:   

• Have experience working in large complex organisation and have worked on creating strategic direction. Key experience working with different stakeholders including vendors and contract management.  
• Formal advanced qualification in a related topic like engineering, computer science, information architecture, psychology, anthropology, design or equivalent. 
• Minimum 5 years of progressive and diverse experience in the areas of Experience Design.  
• Minimum 7 years of demonstrable experience in different delivery methodologies (including Agile practises) 
• Track record of delivering creative digital design solutions that blends both digital and physical artifacts.  
• Documented leadership and people development skills, including leading large organisations of co-workers Proven and senior leadership experience including cross organizational assignments 
• You have the ability to build trust and relationships and handle multiple stakeholders including external suppliers.   
• Can identify and capture business opportunities and deliver with high sense of urgency when needed.  
• Inspire and create sense of togetherness, belonging and trust within a team  
• Deliver value through involving and engaging people  
• Communicating in a clear, structured and honest way.   

This role is full-time (40 hours per week) and will be based in Malmö/Delft. This role sits in Operations Management, Enabling Functions and reports into Sarah Wittbom Data and Product Manager.  

Interested? Submit your CV, in English, by January 7th 2024 

If you have any questions about the role, please connect with the Recruitment Partner Jamila Harmal via [email protected] 

We always recruit based on values, competence, potential and diversity. We will prioritise co-workers employed in Inter IKEA Systems BV, Inter IKEA Services BV, Inter IKEA Systems Service AB and Inter IKEA Technology Services AB provided competence requirements are met for the roles, starting with the ones whose positions cease to exist.