AmaliTech is a social business empowering the next generation of technology leaders that harness the potential of remote working to build the future of work in sub-Saharan Africa, and reinvests its surplus in further training, network growth, and local community support.

AmaliTech provides employment pathways in the tech sector to young graduates in Sub-Saharan Africa, connecting them to the global demand for tech talent. Our approach combines training with employment and continuous learning because evidence shows that only this integrated approach works. By focusing on skilled IT services, we contribute to ecosystem development and the emergence of a future-proof industry with growth engine potential.

With headquarters in Germany, we are over 120 strong team members based in Ghana (Takoradi and Accra) and Rwanda (Kigali).

Position Details

Designation: M365 Operations Manager

Job Location: Accra/ Takoradi

Working Hours: 40 hours/week

Reports to:  Service Centre Manager

Job Summary

AmaliTech is seeking an IT-savvy and oriented candidate with 1-2 years of experience in MS O365 and Windows Server 2012 R2 to join our Team.

Duties And Responsibilities

• level support on Exchange 2013/Exchange 2019/Exchange Online (O365)
• Receiving, handling, and updating incident tickets
• Operating Exchange servers
• Operating O365 Mailboxes
• Communicating with different teams through problem-solving process (1st level / 3rd level / Microsoft)
• Generating reports

• Knowledge of some version of Exchange, MS O365 and Windows Server 2012 R2 is required to perform the above tasks
• Proficiency in the English Language
• We would like our future colleagues to have a similar mindset: we approach problems with a strong customer, solution and performance orientation. We work together with a tenacious, agile
• The ideal candidate must be a team player and open to new technologies.
• Proficiency in cloud-based technologies
• Knowledge of Powershell or other programming/script languages
• Knowledge of ITIL
• Proficiency in the German Language is an advantage.
• Shares in the core values (Excellence, Passion, Diversity, Collaboration and Integrity) and vision of AMALITECH.

What To Expect:

Working with AmaliTech provides excellent career growth and development opportunity in a healthy and diverse work environment. Our talented and welcoming team will make you feel part of our family to engage you on the job.

Perks:

• Competitive salary commensurate with qualification and experience
• Lunch allowance
• Tier 3
• Bonuses and gift vouchers
• Internet data allocation for remote work
• Medical insurance (includes eye care and dental)
• Employee welfare benefits (for weddings, funerals)
• Interest-free loans for accommodation
• Employee bonding activities (bi-monthly happy hour, sporting activities)

Recruitment Process:

1. Application. Click  "I'm Interested" to apply.
2. Online Interview(s)
3. Job Offer