Do you want to be a key business stakeholder who supports the Nordic organization in putting our customer in the forefront of everything we do? Are you an inspiring leader who wants to build engagement? Look no further! We are looking for a Controller to join our Nordic Customer Service Centre.

At the Customer Service function, we contribute to H&M Groups vision and growth by making our customers lives easier, providing our customers with exceptional guidance and inspiration, whenever and wherever they connect with us. We serve customers to all brands within H&M Group, through their full shopping journey's. The organization includes around 3500 colleagues globally and 17 established CS Centers around the world, so far. We are on an exciting journey to meet and exceed our customers' expectations - today, tomorrow and in the future.

In the role as Nordic Customer Service Controller, you will become a part of a management team that serves our 4 Nordic markets; Sweden, Denmark, Finland, and Norway. You will be a leader who supports, empowers, and drives business mindset to the Nordics. You will also work in close collaboration with other functions to drive operational strategies.

You are responsible for setting the budget, optimizing, and following up on the performance of our Nordic markets according to our key objectives: resilient financials, winning together and creating meaningful relationships.

You will support the vision of growing long lasting customer relationship by ensuring data driven decisions are taken, actively improving data quality and integrity. You will also drive improvements of operational efficiency and lost control, supported by increasing the business mindset throughout the customer service organization.

Additionally, will your responsibilities be to:

• Drive profitable and sustainable growth
• Be a strategic partner and develop frameworks that enables Nordics teams to take informed decisions and support them to reach our goals
• Evaluate, analyze, and drive improvement activities
• Close communication and collaboration with global controlling team and global functions to achieve goals
• Secure correct and timely administration by for example ensure the accuracy of all KPIs to support decision making for future actions to improve customer experience
• Lead and develop a high-quality controlling steering model including reporting and follow-up structure
• Deliver an accurate yearly and quarterly budget for all Nordic markets

As a person we believe that you are a communicative and engaging team player full of drive and optimism. You like to take on challenges and always challenging the way. You thrive in an entrepreneurial setting and are always looking for possibilities to improve the business. 

To be successful in this role, we believe you have:

• At least 3 years of experience within controlling, preferably within retail industry
• Previous experience of working within customer service is highly meritorious
• A university degree within business administration or engineering
• Previous experience of leadership, informally or formally
• A strategic ability and a proven track record of setting clear goals with plans and actions on how to achieve them
• Great communication skills
• Excellent skills within MS Excel and Power BI
• Strong analytical ability and take actions based on your analysis
• Solid skills in project management, prioritization and building business cases
• Fluent in English

This is a fulltime position based in either Borås (Sweden), Greve (Denmark) or Barcelona (Spain) and you will report directly to the Nordic Center Manager. 

If you feel your experience, skills and ambitions are right for this role, please apply with your CV as soon as possible but latest by 10th of April. If you have questions regarding the role or process, please contact Talent Acquisition Partner Ida Lundwall [email protected]  

H&M Group is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.

At H&M Group we strive to have a fair and inclusive and recruitment process. This is why kindly ask you to not attach Cover Letter in your application as this could cause unintentional subjective assessment. Thank you!

We look forward to receiving your application!