We are Flink - your online supermarket revolutionizing the way you do your grocery shopping. With a wide selection of over 2,400 high-quality products, we aim to deliver to your door in minutes. We put our customers first and ensure all products delivered are fresh and nutritious. Additionally, we can customize our national assortment to be able to offer you unique local products in every city. Our delivery hubs are located in densely populated inner-city locations and we strive to be sustainable by delivering on electric bikes and using packaging that can be recycled.

If you want to be part of this exciting journey… read on!

In your role as Operational Performance Lead, you will lead a team of 4-5 FTE which owns all relevant operational KPIs.  You will shape how we use performance data to analyze and improve our operations as well as how we make it accessible to a variety of stakeholders. You will work at the intersection of country operations and global functions and regularly switch between a birds-eye-view and getting your hands dirty in the details.

• Own the existing operational KPI landscape and provide analyses and insights to key stakeholders within Flink
• Drive the development agenda of operational performance management together with Process Excellence, Data and Tech teams
• Manage team resources, priorities and project deadlines to ensure completion of quarterly goals
• Train and mentor team members according to their individual skills and development needs
• Function as point of contact and sparrings partner for key internal Stakeholders (e.g. Data, Tech, Country Operations)

• University degree in Business, Economics, Engineering or comparable 
• 5+ years relevant work experience (incl. people management experience) in a fast-paced environment or a similar role
• Data-driven mindset and ability to synthesize abstract information into concrete recommendations
• Proven track record of setting up performance frameworks, benchmarks and experience in data manipulation and visualization, including deep understanding of respective tools
• Experience in stakeholder management and very strong communication skills.

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 30 EUR per month with RYDES, which you can use individually for Uber, BVG and many other providers 
• A cool discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

We pride ourselves in being an inclusive and equal opportunities employer with a diverse and multicultural team. It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.