Ingram Content Group (ICG) is hiring a Senior Client Relations Manager to join the Ingram Academic and Professional team in our NYC office. We offer flexible, hybrid schedules for a mix of onsite and remote work.

The Senior Client Relations Manager manages Ingram Academic and Professional’s client relations with assigned publishers by leading the ongoing business relationship, instructing clients on policies/procedures, consulting with clients regarding book industry protocols, and counseling clients in the production of high-quality, appropriate, and consistent sales materials, sales cycle timelines and other relevant aspects of marketing and sales. Additionally, this person will work with various support departments, including the Sales department, and follows-up on client requests to maintain client satisfaction.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley, and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree
• 6 years of book industry (distribution, buying, selling) or client management experience
• 2 years of marketing experience

Preferred Qualifications:

• Academic marketing experience
• Operations experience

Key Responsibilities:

• Serves as liaison between assigned client publishers and the Ingram organization including, but not limited to, formal and informal communications, evaluating client expectations and Ingram’s ability to meet those expectations, and forming strong interactions with all levels within the publisher.
• Maintains and utilizes up-to-date knowledge as Ingram Academic & Professional academic sales expert.
• Attends academic conferences as necessary and represent publishers at these exhibits.
• Manages the clients’ sales cycles as they pertain to IPS by conducting pre-sales meetings, communicating deadlines, and assisting clients in meeting deadlines and participating in the IPS sales conference.
• Prepares and conducts business reviews with assigned publisher clients.
• Acts as a liaison between assigned clients, sales, Ingram support, and operational departments.
• Maintains relationship with IPS international team, serving as a liaison between the international sales team and client publishers; helps pitch international sales and marketing services to relevant academic publishers.
• This list is not exhaustive

Hiring Salary Range: $72,650 - $105,211.  This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Avid reader?
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish