Wolf Oil Corporation is a Belgium based an independent lubricants company. We specialise in bringing our customers tailored, technology-enhanced lubricants that make engines better, faster, greener and cleaner.

As sales support administrator, you are responsible for the coordination of the full order to cash process. You are the first contact for the customers in your region for questions related to the order to cash process including after sales care.

Responsibilities:

• You are responsible for the organisation of logistics/shipments within your region. This includes booking and coordination of logistics/shipments, drawing up delivery and custom documents, contacting with forwarders & shipping agents, invoicing and follow up if goods are delivered in good shape;
• You build up strong relationship with your customers and the external sales team (different points of contact);
• You are fully involved in the customer set up/on boarding;
• You make sure that the ordered products are in line with the agreed product mix for each customer; You focus on order parameters, product ordering and availability checks to ensure that sufficient stock is available to meet customer needs;
• You actively support & advise customers on: import regulations, shipping terms, transport modes, alternative payments, custom docs (together with trade compliance);
• You configure the most optimal truck/container load (by using the special support program);
• You collaborate closely with inside sales & marketing to coordinate the shipment of marketing kits & materials;
• You follow-up on customer payments (both outstanding as credit limit exceedance) and take action accordingly;
• You actively participate in asking customer forecast (final responsibility of Sales) and you monitor received orders vs forecast & take action with supply team/operations when needed.

Job requirements & skills :

• You have (at least a first) relevant experience in an administrative/sales support role;
• You have a good understanding of the main logistic and supply chain processes or are willing to learn;
• Your well-honed collaboration and communication skills allow you to develop positive, productive relationships both internally and externally and across multiple countries;
• You work accurate and you are result driven;
• You're able to communicate fluently/business level in English and Russian, any other language is an asset;
• Good understanding of MS Office applications (especially Excel);
• You live in Belgium.

We offer you:

• a varied and challenging role within a dynamic company, with ambitious projects on the horizon!
• an organisation where there is room for initiative and creativity;
• a family atmosphere with a diverse and international team of 280 specialists;
• a solid training and support with your personal development at the core!
• flexible working hours and the opportunity to partially work from home, in order to have a good work-life balance;
• a competitive remuneration package including various extra-legal benefits (hospitalisation insurance, outpatient care insurance, group insurance, meal vouchers, 3 extra leave days, access to Ekivita benefits platform with numerous discounts at all kinds of companies, ...).

Our Way of Working

The dynamic, innovative and open structure of Wolf Oil Corporation allows us to adapt swiftly to the ever-changing reality of the industry. This brings a lot of change and movement or flow, and just like in an engine, the flow of a lubricant is essential. It also brings along a lot of energy, which we share with each other encourages allowing us to go the extra mile, time after time.

As an organisation:

• We always steer towards co-creation and teamwork
• We don't pay too much attention to hierarchy
• We keep our eyes open for what surrounds us
• We go for authentic, long-term business relationships

Our colleagues:

• Are true entrepreneurs with an adventurous spirit
• Believe change to be the essential foundation of growth
• Share a can-do mentality, rolling up their sleeves when necessary
• Know how to work pragmatic, be it in a team or individually