We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

What We Are Looking For:

We are looking for motivated Customer Support Champion to join our
dynamic, multicultural Team for our new client Paramount. If you want to
become part of an exciting, positive and truly international environment
where you can develop yourself professionally, have the chance to meet
new colleagues from all over the world, gain broader experience and
improve your interpersonal skills throughout the process, then look no
further. Are you ready to take your next adventure? If yes, we’d love to hear
from you!

Your Tasks:

• Handling incoming customer contacts via email;
• Upsell product, content and features;
• Assist customers with resolving technical issues;
• Walk customers through updating their account and billing information;
• Displays a knowledge across multiple facets of the organization - content, features, supported devices, etc.

Our Requirements:
• Excellent Written skills in French(B2 or higher)
• Good Verbal & Written skills in English (B2 or higher)
• Previous Experience in Customer Service is a plus;
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution;
• Positive attitude and great interpersonal skills, with a “can do” attitude;
• Ability to present complex information in a simple and understandable way;

Our employees enjoy:

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training whether onsite or in work at home.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Lunch benefits and subsidy.
• Onsite lunch concessionaire at reduced rates.
• Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• Free On-site medical suite with nurse and medical doctor.
• Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
• Paid referral program
• Career development & growth opportunities for advancement.
• Excellent Reward and recognition programs.