As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
In 2008 we opened our first office in Sofia which now employs more than 2000 people – all young, talented, and motivated individuals who color the atmosphere with more than 16 European languages. Their main qualifications are within the customer and technical support proven to be on world class level.
Currently Sutherland has 3 offices in Bulgaria – 1 in Sofia, 1 in Burgas and 1 in Varna.

We would like to offer you the opportunity to join Sutherland Team. Your role will be related to back office activities with no direct connection to end customers.

• Review, qualify and classify content created by end users including user profiles, questions, comments, images, videos and audio, in accordance with established by Client – guidelines, and defined timeframes, before publishing it on the client web page;
• Project a professional company image through email interaction;
• Prioritize tasks and collaborate with other teams when needed;

• Very good level of French (at least B1 level);
• Knowledge in English (at least B1 level);
• High school / University Degree;
• Ability to work on flexible working hours and weekends shifts;
• Ability to multi task and to make quick decisions;
• Attention to details;

Life at Sutherland:

• We offer competitive salary;
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance;
• Rewards and recognition programs;
• Training following the leading global standards for highest quality of Customer Service and Technical Support;
• Structured working environment;
• Career opportunities;
• Great office location;
• Team Building activities;