As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

Currently we are recruiting for our newest remote project. The primary purpose of a Technical Support Representative is to provide first class service by responding to inbound emails and phone calls from customers. Our client provides retail analytics to improve profitability and effectiveness. Responsibilities: Support, configure and troubleshoot security-related hardware and software. Provide daily technical support and customer services for business clients. Receive and perform customer calls and emails to provide step-by-step guidelines for the resolution of a technical issue. Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation.

Requirements: Very good communication skills in Portuguese and English : written, verbal, and listening. Experience and/or knowledge in a technical support is necessary. Demonstrate a passion for excellence with respect to treating and caring for customers. Have a pleasant, patient and friendly attitude. Strong problem-solving skills and ability to interpret and communicate data. Be able to troubleshoot basic issues related to technology. Very familiar with computer operation systems, (incl. Microsoft suite) We offer: Attractive salary + extra bonuses Entirely work from home Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers Rewards and recognition programs Trainings following the leading global standards for highest quality of Customer Service and Technical Support Structured working environment Career opportunities Team Building activities 21 days annual paid leave Referral program bonuses

We offer:
Attractive salary + extra bonuses
Work from home option
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers,
Rewards and recognition programs
Trainings following the leading global standards for highest quality of Customer Support and Technical Support
Structured working environment
Career opportunities