Who We Are?
Sutherland is a worldwide leader in digital transformation and superior customer service. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver, working in a broad range of industries, from Technology & Travel to Telecommunications, Banking, and so much more.

What We Are Looking For:
We are looking for motivated Customer Support Champion to join our
dynamic, multicultural Team for our new client Paramount. If you want to
become part of an exciting, positive and truly international environment
where you can develop yourself professionally, have the chance to meet
new colleagues from all over the world, gain broader experience and
improve your interpersonal skills throughout the process, then look no
further. Are you ready to take your next adventure? If yes, we’d love to hear
from you!

Your Tasks
• Handling incoming customer contacts via email;
• Upsell product, content and features;
• Assist customers with resolving technical issues;
• Walk customers through updating their account and billing information;
• Displays a knowledge across multiple facets of the organization - content, features, supported devices, etc.

Our Requirements:
• Excellent Written skills in German (B2 or higher)
• Good Verbal & Written skills in English (B2 or higher)
• Previous Experience in Customer Service is a plus;
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution;
• Positive attitude and great interpersonal skills, with a “can do” attitude;
• Ability to present complex information in a simple and understandable way;

 

What We Offer:
• Competitive Salary, significantly above country average;
• Full Home office from anywhere in Bulgaria
• Join a recognized market international market leader and enrich your CV by working for a world renowned brand;
• An ambitious company culture, encouraging internal promotions and professional development;
• Excellent social benefits package;
• Top-notch on-the-job training;
• Team Building and social activities, participation in voluntary work, charity causes, and much more!

All your information will be kept confidential according to EEO guidelines.