We are looking for an Experience Architect/UX Designer to join our team in Merkle Norway. As an Experience Architect you are also part of our 70+ Experience Design team across Northern Europe. Together with other experience creatives and our development teams we work in agile ways to deliver amazing digital experiences for our clients. We build websites, apps, ecommerce, portal, digital marketing and emails etc. 

Our craft is UX, but we call ourselves Experience Architects because we use our UX knowledge to sketch out the high-level construction of our experience solutions and make sure that business needs and user needs are met throughout the project development. 

Merkle is a global powerhouse within Customer Experience with + 11 000 employees wordwide. Merkle are growing in Norway and today we are 30 employees with a heart for Customer Experience.  We pride ourselves on creating an intimate culture, where we look after each other, our teams, and our clients. And our employees both have a great liberty and big responsibility. 

We work close together with our colleagues in Denmark, Sweden and Netherlands, and on clients across our cluster. In Norway we work with clients such as Norwegian, Møller Mobility Group, STRIM, DNB Eiendom and Dyreparken, but our employees also get the chance to work on projects abroad and meet new people across our different locations.

Here are some things to look forward to: 

• Our new office, dentsu house, with a great location in the center of Oslo  
• An office housing experts within the fields of Marketing, Development and Design, and together with dentsu in Norway we are the biggest professional environment for marketing 
• A big family, where everyone takes care of the other. 
• A social and including team – we have a running club, different training classes together, a choir and a lot of social activities 
• A great career opportunity with a strong international network. 
• A never-dull and always challenging workday 

At Merkle, we are seeking an experienced and highly motivated individual to join our team as an Experience Architect. As a member of our team, you will have the opportunity to work on a variety of projects, utilizing your skills in user research and experience design to inform the development of our customer experience solutions. 

As an Experience Architect, you will be responsible for leading user research efforts, analyzing data, and providing insights to inform the concept and realization stages in our design thinking framework. You will also collaborate with cross-functional teams to understand user needs and design solutions, and develop and maintain user personas, user journeys, and other experience design artifacts. Additionally, you will present findings to stakeholders and make recommendations for further conceptualization of experience solutions for our customers. 

At Merkle, our Experience Architects play an important role in all phases of our projects, from research to concept and realization. In the research phase, you will help to discover applicable insights to use as the foundation for the project vision and scope. During the concept phase, you will participate in co-creation, brainstorms, and pitch ideas to find the features, principles, structure, and foundation of the solution. And during the realization phase, you will work to refine ideas, write user stories, and continuously adjust and improve the solution in alignment with client needs. 

We believe that with the right attitude and mindset, anyone can be a successful Experience Architect. What is important to us is that you are driven by a logical sense that allows you to create order out of chaos, that you are able to navigate complex inputs and translate them into simple digital structures and interfaces, and that you share our belief that the best solutions are based on insight, curiosity, and the courage to challenge the traditional. Additionally, a good understanding of business and strong communication skills is essential for this role. 

To be considered for this position, you should have a Bachelor's or Master's degree in a related field (e.g. psychology, sociology, anthropology, HCI), at least 5 years of experience in user research and qualitative data analysis, strong analytical skills, and experience with data analysis software. You should also have excellent communication and presentation skills, experience with design thinking, user-centered design principles, and experience design methodologies, and the ability to work in a fast-paced, collaborative environment. 

At Merkle, you will be a part of an engaged and passionate team of Experience Architects who are always willing to share knowledge and collaborate. Join us and become a part of a dynamic and innovative team that is dedicated to creating the best customer experience solutions. 

How to apply

Is your heart racing a little now? If you can see yourself in all this – both the job and being part of Merkle – we would love to hear from you.

Please send us your CV or an updated LinkedIn profile.

There is no application deadline, finding the right candidate is more important to us than a speedy process. We remove the job-ad when filling the position.  

For any questions regarding this position, please contact Anna Lynge Nielsen, Talent Acquisition Manager, at [email protected] or +45 28 94 90 73.