Riptide is Canada’s best-in-class Fulfillment Partner for the decorative plumbing sector, focused on immediate fulfillment needs of wholesalers, eTailers and big box stores. Our ability to fill orders for unique items within hours is a game-changer for the plumbing industry. Our commitment to providing the best service standards helps our customers grow their business.

We are building something GREAT here at Riptide and want YOU to join us! Do you love wowing your customers and creating long-lasting customer relationships? Interested in being the voice of a growing company and being a part of an energized and enthusiastic team? Then we are the perfect match for you!

Our Customer Service Leader loves to enable amazing customer service experiences, solve problems and identify opportunities to enhance every sale! Our Customer Service Leader (CSL) will help develop and document key processes, and keep them updated as he/she identifies opportunities to enhance the customer experience. The CSL will also engage directly in the marketing efforts of our company as we expand and grow. This role includes selecting, motivating, coaching, inspiring and training the customer service team on the best ways to approach customers and attend to their needs. Customer Service Representatives are the face of our company to most customers and, thus, play a critical role in business development and setting the tone of our relationships.

We expect our Customer Service Leader to be:

• Energized and passionate about what they do – always!
• Professional and friendly, including with challenging customers.
• Committed to satisfying the customer, all the while doing the right thing for the company.
• Comfortable with technology – a fast learner.
• A world-class communicator – able to effectively share information in a written and verbal manner
• Creatively skilled at developing marketing plans and tools

We expect our Customer Service Leader to possess:

• Strong core values and integrity.
• 4+ years of experience in a fast-paced business environment focused on customer service and/or marketing.
• A knack for identifying process improvement opportunities and a passion for executing on these opportunities.
• A balance of fun, friendly and professional demeanor.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing high performing teams
• Bilingualism (French, English) is highly valued.

Riptide’s commitment to you:

• You will be a valued player in a high-performance environment. Opportunities for learning will be plentiful.
• Competitive base compensation and an industry-leading profit-sharing opportunity
• Comprehensive Benefits and Wellness programs
• Optional Pension Plan and Group RRSP

Riptide is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. Riptide is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.