Sutherland is seeking an attentive and goal-oriented person to join us as  McAfee T1 Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 

McAfee T1 Consultant in this role get to: Customer Service Skills: To assist and attend customers when reaching support lines. Provide a great customer experience demonstrating empathy and politeness with customers. Solve Problems: Customer Service clients will look for purchase/renew, account related issues, refunds. Handle voice and non-voice interactions with responsiveness and high quality. Technical Skills: In Technical Support instances customer will need help to install, reinstall and fix any technical issue related to McAfee Antivirus Software. 

Our most successful candidates will have: - High school Diploma - Preferred 3+ months of experience in any type of Technical Support oriented job - Language skills B2 (voice) Portuguese proficiency in the language they interact with customers and B1 (reading) English - Soft skills (preferred: empathy, patient, good communication) and typing skills - Technology knowledge, such as IOS versions, firewall, cookies, malware, network, mobile OS (plus) 

All your information will be kept confidential according to EEO guidelines.