Snook is a design agency with real, human experiences at its heart. We’re passionate and talented people who share our expertise in: service design, interaction design, content design, user research, development, strategy and more.

We’ve designed user-centred services for government agencies including: Home Office, Department for Education (DfE), NHS Digital and NHSX. 

We’ve also designed digital products and solutions for organisations including Lloyds, Cancer Research UK and Comic Relief.

• Location: UK, home and office working - London and Glasgow based staff are expected to regularly use our studios. For remote staff we have optional access to business lounges across the UK.
• Contract: Permanent
• Salary: From £55,000 +

We’re looking for someone with the vision to shape how Snook works with charities. You’ll build and grow relationships with key people and organisations, spot trends and find amazing opportunities. We need someone who has extensive practitioner experience of user-centred design or research and who knows the sector inside out. 

As our Charities Lead, you’ll have responsibility for sales and client relationships within our charities portfolio. You’ll track new markets and trends, products and services, reporting into our Business Development Director.

When you’re not working with new clients, you’ll collaborate with the wider team to create compelling proposals and support our marketing and communications for the sector.

You’ll also direct key projects within your portfolio, working with our exceptional researchers and designers. That means this role is a perfect fit for practitioners who are experienced in, and passionate about new business development.

Responsibilities 

You will be a core part of our business development team, working in a team alongside other Sector Leads including healthcare, local government and the central government sector. The role is a mix of client development and identifying new opportunities to grow Snook, in addition to delivering our business objectives and key results.

Commercial responsibilities:

• Build and grow solid relationships in charities and the wider design industry, to find new and repeat business opportunities for Snook 
• Build Snook’s reputation in the sector by developing strong relationships and showcasing Snook’s expertise in solving difficult problems 
• Track new markets and research emerging trends, recommending new products and services
• Unpick clients’ needs and challenges and write pitches that demonstrate Snook’s capabilities 
• Find potential partnership opportunities for Snook, to expand our reach 

Operational and governance responsibilities:

• Coordinate teams to develop expertise-led pitches and proposals with clear deliverables and budgets 
• Ensure legal and finance approval for client opportunities, proposals and contracts
• Report sector performance to the business development director and leadership team
• Develop a new business pipeline in CRM for your sector 
• Contribute to recruitment planning based on the new business pipeline and resource needs

Project Director responsibilities

• Provide strategic direction on key projects, working closely with Project Leads to ensure work is on track and of a high quality
• Work with operational teams to make sure projects are resourced with the right skills and experience
• Get to know key clients and build strong relationships 
• Understand and scope potential future projects 

Marketing responsibilities

• Present marketing opportunities to the business, to build and grow the Snook brand 
• Participate in marketing activity like contributing to sector publications, networking and speaking at events

Benefits: 

• 25.5 days holiday per year, 4 public holidays, plus up to 6 days of Christmas closure.
• A supportive maternity package
• Flexible working hours through discussion to support family friendly working and other commitments you may have
• A bike to work scheme
• Membership to Headspace, the meditation app
• Snook group pension plan
• We support you with a Snook buddy when you join to get you started
• Our ‘all company’ Monday Morning Meeting – where we get updates from the leadership, collaborate on various topics and have 3 min intros from new and existing staff
• We have department check-ins to make sure we are staying in touch with our teams even when we are working on projects
• Weekly learning sessions delivered by Snooks and external speakers covering a wide variety of topics
• Two studios, one in London and one in Glasgow so we can come together and collaborate in person
• Free Tea, coffee and Snacks in the studios
• An annual Away Day for the whole company to share, collaborate and socialise together
• Two Show & Tells Days per year to share and learn about a range of projects delivered by Snook
• Team Away Days where Discipline Teams come together to collaborate and socialise.
• Book clubs – Discipline Teams have regular book clubs where they read and discuss books related to their professional development
• Sessions and Slack groups where fellow Snooks can share their passions and skills – Yoga classes, knitting groups, gardening, obscure cartoons…many more and more always welcome

How to apply

1. Go to our listing and select ‘I’m interested’

2. Upload your CV

3. Add your cover letter - tell us why you think you’d be a good fit for the role and why you want to work for Snook

Any questions?

If you have any questions please get in touch with us at [email protected]

Remote interviews
All stages of the interview process will be held remotely. We can offer interview times that suit you including outside of work hours. If you have children, caring during or any other circumstances we’re happy to find an interview time that works for you.

Clearance

All offers are subject to satisfactory security vetting and reference checks. As standard, all roles undertake a Baseline Personnel Security Standard (BPSS) check. As a provider of services to the UK Government, where necessary we adhere to HMG’s personnel security and vetting policy requiring that minimum personnel security controls are checked as specified in the Baseline Personnel Security Standard (BPSS). Some roles may require national security vetting clearance at the Security Check (SC) level and Non-Police Personnel Vetting (NPPV) Level 3. Where applicable local (non-UK) security checks and vetting schemes will be used to provide sufficient personnel security controls.

Equity, Diversity and Inclusion 

We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. Snook encourages applications from all backgrounds, abilities or impairments, communities and industries. We’re committed to having a team that is made up of diverse skills, experiences and abilities.