QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.    

QAD is looking for a Service Delivery Analyst  to work with the Service Delivery department of QAD. If you are willing to develop a career in the ERP business and become an expert Service Delivery Consultant for QAD’s ERP software to our clients in the manufacturing area-this is the job for you! You will be part of a global team with a lot of international contacts and opportunities to expand your responsibilities within the organization.

If you are looking for an opportunity to build your career in an international environment and are willing to learn about our system and functional processes, we are looking forward to receiving your candidature!

The position is remote with the ability to travel to Wroclaw, Poland.

What you will do:

• Work in an exciting job for an ERP vendor with a focus on Manufacturing
• Be responsible for providing support to QAD Global Customers and partners, on the QAD products
• Perform analysis to identify the cause of a reported problem area and recommend corrective actions to our customers
• Maintain a log of issues and analysis steps including the creation and review of reusable solutions, which are posted to the QAD website. 
• Report to the Manager of the Southern EMEA Support team 
• Work as part of an international Support team with a lot of international contacts and opportunities to expand your responsibilities within the EMEA organization.

• Minimum of three/four years of experience providing support to a software system or program
• Required technical skills and experience:
• Technical-related degree
• Programming experience is a plus
• Strong analytical and problem solving skills
• Strong documentation & writing skills required throughout the support process
• Business knowledge in one area such as Manufacturing, Logistics, etc will be a plus
• previous experience with ERP will be a plus
• Personal skills and languages:
• Fluent in English and another European language 
• Results driven
• Self-learner, can work autonomously  as well as collaborate with others
• Team player
• Excellent interpersonal skills to effectively handle any caller
• Demonstrated ability to continually learn new products and technologies

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. 

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

About QAD:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. 

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

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