CRM Executive

  • Full-time

Company Description

Franco Pinto is an IT solution integrator company in Sudan operating in the fields of IT Security and infrastructure. and we are also a fast-growing Value Added Distributor in the IT and Telecom portfolio. We represent the many of world's most trusted brands. such as Cisco, D-Link, Kaspersky, Huawei, Fortinet, VMware, Sophos.

We are 40+ employees and operate in Khartoum, Dubai, and Rwanda.

We deliver the best solution with a combination of technical knowledge, genuine passion, and problem-solving skills. This enables us in providing the best innovative IT solution to our clients. We have expertise in pre-sales, installation, and post-implementation with 24/7 technical support. as well as the channel distribution team. And professional IT training center

Franco Pinto is an IT solution integrator company in Sudan operating in the fields of IT Security and infrastructure. and we are also a fast-growing Value Added Distributor in the IT and Telecom portfolio. We represent the many of world's most trusted brands. such as Cisco, D-Link, Kaspersky, Huawei, Fortinet, VMware, Sophos.

We are 40+ employees and operate in Khartoum, Dubai, and Rwanda.

We deliver the best solution with a combination of technical knowledge, genuine passion, and problem-solving skills. This enables us in providing the best innovative IT solution to our clients. We have expertise in pre-sales, installation, and post-implementation with 24/7 technical support. as well as the channel distribution team. And professional IT training center

Job Description

  • Handle customer inquiries
  • Lead and be responsible for All Customer's communications 
  • Actively engage with existing clients in order to maintain good relationships and develop new business opportunities.
  • Support project planning and execution.
  • Prepare reports monthly for performance against KPI.
  • Troubleshooting and highlighting areas of the process could be improved.
  • Build solid relationships with cross-functional teams in all departments to enable the successful delivery of our solutions.