Our company was founded under the belief that traditional eCommerce infrastructure isn’t cutting it anymore. In many ways, brands make our life more exciting. They make us dress like movie stars, do our best work wherever we go, play sports feeling like an athlete, and buy our moms presents on Mother’s Day.
Our mission is to enable those brands to serve their customers faster, better, and without limitations. By developing the world’s leading headless storefront platform with an ever-growing team from across the globe.

You will be the first point of contact for new merchants on our platform. One of the crucial points for our growth is the quality of service we provide to our customers. We need to make sure our merchants receive outstanding and timely support when needed.

You will be joining our rapidly expanding Customer Support function as a Customer Support Representative, owning front-line support responsibilities, while Customer Success Managers focus on onboarding and customer growth activities.

We're always improving our products and services. Therefore you will work closely together with our Sales, Marketing- and Product teams.

This role is hybrid and based in Amsterdam, reporting to the CEO.
Your working week may include:

• Support our customers by handling our platform's procedural and technical questions.
• Continuously look for ways to improve how we support our customers (e.g. identifying common queries and ensuring these are addressed in self-serve articles or providing feedback to our product development teams).
• Contribute to improving the Customer Experience and the Instant platform by providing feedback.
• Actively listen to customers to understand their issues or concerns.
• Provide step-by-step guidance for the resolution of technical issues.
• Educate customers on the features of company products/services to minimize technical challenges.
• Follow up with customers to ensure their issues are entirely resolved and use a ticketing system to document and track customer issues.
• Stay up to date on new product updates.
• Produce periodic reports of technical support operations to company management.
• Proactively find ways to support our customers’ experience through process ideation and documentation.

• Fluent (written and spoken) in English 
• Highly tech-savvy
• You are a natural problem solver, able to quickly understand problems and identify solutions.
• Able to adapt to new processes and work in a fast-paced environment.
• Affinity with eCommerce, technology, and knowledge of the Headless market.
• 2+ years experience as a CSR in a software company
• Proven capacity to reliably manage many different tasks at once without falling behind or flustering.

This role is a killer opportunity to work with one of Amsterdam’s most dynamic and fast-moving start-ups in tech. You’ll be a pivotal member of the team with a chance to put your stamp on our business as we expand globally in the next year and beyond.

• A career-defining opportunity to shape the future of a scaling business

• Becoming part of an international, highly talented, and ambitious team

• The opportunity to profit from the exponential growth of true stock options

• We work Hybrid with remote-first principles and an Amsterdam HQ. Keyword: flexibility

• Unlimited vacation days + National holidays

• Monthly team events 

• Yearly company retreat

• Access to mental health support via OpenUp

• MacBook Air 

• Pension plan

• Flexible employee benefits via YourCampus