Summary: The Program Director is a full-time, benefits-eligible position that provides program and project management for The Center for Digital Equity (CDE) at Queens University of Charlotte and its Community Council workstreams. The Program Director (PD) is responsible, at the direction of the Deputy Director, for leading all aspects of assigned workstreams, including serving as lead project manager on workstream developing, supporting and executing strategies of the CDE and its Community Council. This role establishes and maintains an active, visible, and engaged presence to sustain and grow strong collaborative relationships with the community council, community partners, and internal stakeholders. This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week. The salary range for this position is $60-$65k.

Essential Duties and Responsibilities include the following:  

Program/Project Management
•    Work with local agencies, nonprofits, corporate entities, and campus departments, under the auspices of the Deputy Director, to support digital inclusion, awareness, programming, and planning efforts
•    Conduct effective planning, organizing, resourcing and executing of large and small programs/projects through to completion (e.g., this could involve ordering computers through a vendor and following through the completed delivery of laptops to Queens, and supervising work study students as they prepare the laptops for each workshop)
•    Analyze and resolve problems and implement efficient solutions and exercise sound judgment and discretion with sensitive, difficult, or confidential material and situations

Leadership
•    Analyze and troubleshoot Center for Digital Equity program/project components to arrive at a logical course of action while knowing when to seek support or assistance
•    Work with Deputy Director to learn about opportunities for awareness and advocacy, and commit to ongoing learning about issues related to digital inclusion

Community Engagement
•    Engage various constituencies across differences of race, ethnicity, gender, gender identity, sexual orientation, socioeconomic class, and ability backgrounds
•    Build rapport, manage relationships at various organizational levels, and exercise tact/diplomacy when working with internal community members, as well as exercise cultural competence with internal and external community members
•    Co-lead all aspects of community engagement events including marketing, staffing and overall logistics. 
•    Craft and share stories about programmatic efforts, internally and externally
•    Collaborate with community and campus partners to connect with and invite Queens University students’ meaningful involvement in The Center for Digital Equity’s programmatic efforts

Non-Essential Duties: Other duties may be assigned as needed to achieve department and university goals.

Experience, Knowledge and Skills Required
•    At least three to five (3-5) years’ program management experience, project management and/or nonprofit management
•    1-3 years’ experience in nonprofit or educational leadership, program development, and/or training
•    Demonstrated background in engaging various constituencies across differences of race, ethnicity, gender, gender identity, sexual orientation, socioeconomic class, and ability backgrounds
•    Advanced business software skills (primarily Microsoft Office, Google Drive, Slack, SharePoint, etc., and the ability to quickly learn university specific software)
•    Excellent interpersonal and customer service skills and experience interacting with multiple constituencies (faculty, staff, community partners)
•    Demonstrated skill at organization and follow-up / follow-through to ensure program/project objectives are met within established timeframes, and program evaluation/assessment is conducted appropriately
•    Strong written and verbal communication skills to craft and share stories about programmatic efforts, internally and externally
•    Well-developed attention to detail, accuracy, and timeliness to effectively prioritize assignments and competing demands to meet given deadlines and program objectives
•    Possess high levels of professional acumen, judgment, and leadership to serve in a variety of capacities, as needed, in the absence of Deputy Director and/or Executive Director 
•    Work effectively independently and as a member of a team
•    Bachelor’s degree or the equivalent in experience and education, Master’s Degree preferred

Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:
1.    A cover letter addressing the position qualifications and experience
2.    Current résumé 
3.    Salary requirements
4.    Contact information for three professional references.

Applications received by August 15, will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second fastest growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger. Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Director of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to
•    Remain in a stationary position, most of the time.
•    Exchange accurate information with co-workers and clients, frequently.
•    Read reports, create presentations, use a computer system, most of the time 
•    Communicate with co‐workers, clients and vendors, most of the time. 
•    Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time. 
•    Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly. 
•    Exert moderate force to move objects, occasionally. 
•    Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions 
•    Must be willing and able to work a flexible schedule to meet requirements of the position, including occasional nights or weekend work. 
•    Must be willing and able to travel locally in the greater Charlotte, NC vicinity to achieve goals of the position.
•    Work in office environment and/or remotely, involving contact with faculty, staff, students, community members and partners, service providers and vendors.
•    Work has deadlines, multiple interruptions, moderate volume and may be stressful at times.

This description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of this position.