IT Technician

  • Full-time

Company Description

Express International Inc., located at 27 Hadfield Street, Georgetown, Guyana, South America, was founded by Guyanese-born Ken Deocharran in 2013 to expand the interests of the parent company, Express Trucking and Courier Inc.

Determined to pave the way for his family, Deocharran formed a small single van courier distribution service in 2004, moving small packages for customers. However, due to his superior service, the business has evolved from one Dispatcher to a workforce of approximately 400 employees locally and abroad.

Our vision is to be the number one solutions provider by delivering quality experiences to all employees, clients, and vendors. In fact, we are committed to being the best at what we do while maintaining a positive and comfortable work environment. Our company culture is based on our core values:

•        Resilience

•        Transparency

•        Diversity

•        Integrity

•        People-oriented

At Express International Inc., we specialize in Business Process Outsourcing (BPO) and Transportation Logistics Management, providing skilled personnel who are capable of rendering services far beyond the reach of our competitors and providing back-office support to our US-based clients.

 

Why work with us?

 

Working at Express International Inc. means joining a company that focuses on its most valuable asset – our employees.  In addition to competitive compensation, we offer the following benefits:

•         Incentive Programs

•         Medical, Dental and Vision Insurance

•         Life Insurance

•         Pension

•         Annual and Special Leave

•         Birthday off

•         Monthly Grocery Voucher

•         Employee discounts

•         Cash Grants

•         Tuition Loans

 

Want to find out more about us? Visit our website at Express International Inc or feel free to reach out to our HR team on 227-6025 or 501-2042.

 

Job Description

An IT Technician is a professional who is responsible for installing, maintaining and repairing hardware & software components of the organization's computers. They also support these systems through remote access or site visits as needed by management teams within their company.

 

DESCRIPTION OF DUTIES:

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders

Qualifications

  • Degree in Computer Science, engineering or relevant field
  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
  • Proven experience as IT Technician or relevant position
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles

Additional Information

SKILLS:

  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • Critical thinker
  • Ability to work in a fast-paced environment