Global Knowledge Management Lead

  • Full-time

Company Description

Think beyond borders to help the world work together!

Jobbatical makes immigration easy, so businesses can hire whoever they want, from wherever they want. Jobbatical today is the go-to immigration partner for tech startups and traditional companies alike. We free up time for employers to make more hires. Better hires. International hires — confidently, without having to fear the immigration monster, while relying on the best technology in the business.

Our software helps hyper-growth startups and global companies manage their international relocations faster by automating the immigration and relocation process.

We work with clients like N26, Sumup, Pipedrive and Twilio to relocate people from dozens of countries.

Job Description

Global Knowledge Management Lead creates and executes scalable strategy to ensure company internal knowledge is evolving and positively impacts teams’ efficiency and user experience in measurable ways.

  • Define the KM strategy to ensure alignment with the strategic objectives and company culture & build a light-weight, efficient team of KM managers and specialists
  • Lead the implementation and roadmap with focus on achieving efficiency across the teams and tools
  • Determine how the existing mechanisms and elements of knowledge management are used to capture internal and external knowledge 
  • Evaluate and prioritize the risks and determine the organizational knowledge requirements and gaps
  • Ensure the knowledge generated within the organization is made easily visible, available and useful to seekers 
  • Monitor the effectiveness, maintenance and use of the platform and other tools
  • Measure, track and report impacts against defined OKRs 
  • Assess the sustainability of and review the knowledge management processes and frameworks
  • Map out user experience and create quality assurance processes

Your everyday tasks also include:

  • Creating and delivering continual improvements to our processes efficiency within the platform and other tools
  • Identifying problems and opportunities to support our mission and then initiate, own and contribute to solutions
  • Independently maintain internal knowledge
  • Measure and improve quality of user experience
  • Leading initiatives to reduce the need for manual work of Global Mobility teams
  • Responsibility for cross-functional collaboration
  • Supporting KM ops with best practices, methodologies and defines development path for the team
  • Being up to date with operational and policy changes
  • Taking full ownership of the projects, including holding teams responsible for their work, communicating progress, keeping a clean and concise documentation.

Qualifications

What makes you successful on this position:

  • Proven track record of achievement within Knowledge Management Department
  • Experience in building scalable teams
  • At least 4+ years of experience in Knowledge Management role
  • Proven project management skills
  • Proven successful cross-functional communication skills
  • At least 5+ years of experience in Start Ups
  • Fluent in English and other languages is a plus.
  • You're independent. Taking the initiative to solve any problem you face is second nature to you
  • Stand for Jobbatical’s mission: to think beyond borders and help the world work together
  • You're flexible and roll with the punches. Sometimes your people might need you at odd hours—you should be OK with that

Additional Information

Our offer to you includes:

  • Great compensation package with company options
  • Possibility to work with passionate professionals
  • International challenges that grow your knowledge and skills
  • Extra annual holiday days
  • Any hardware necessary: Mac, headphones, mobile phone etc
  • Flexible Work. Work from home or office at Niine street
  • Our perks include YOLO days, wellness support, books, courses, teambuilding budget etc
  • Annual offsite and other fun events

You can learn more about the company and the team here: https://jobbatical.com/about