Team Leader

  • Full-time

Company Description

NEC Software Solutions is headquartered in the UK and operates around the world.  We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.  We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

We’ve been part of global tech company NEC Corporation since January 2018.

Find out more about our business on the Corporate Responsibility and Performance pages.

We deliver health screening programmes across the UK and the Republic of Ireland.
NEC Care, part of the NEC Health division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery.

BSW Diabetic Eye Screening Programme provides retinal screening clinics and image grading to people with diabetes in Bath & NE Somerset, Salisbury, Swindon and Wiltshire. We are commissioned by NHS England to provide retinal screening on behalf of the NHS and our service is compliant with the National Service Framework (NSF) and National Screening Committee (NSC) guidance, standards and objectives.

Job Description

Based in either our Bath or Swindon office, the Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes.  Working alongside the Quality & Development Coordinator, the Team Leader will monitor staff performance, training and competency, as well as the service's equipment and facilities.

The Team Leader is responsible for day to day operational management and clinic appointment booking.  This will involve working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers, and our central administration service.

The Team Leader will ensure the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy.

Qualifications

The main accountabilities

  • Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues.
  • Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within National Screening Committee timescales.
  • Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. 
  • Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave.
  • Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff.
  • Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation.
  • Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. 
  • Work with the Quality & Development Coordinator to facilitate staff training and educational programmes to enhance their performance.
  • Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues.
  • Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required.
  • Support the Quality & Development Coordinator to monitor and manage the service's equipment and facilities, including offices, van and camera maintenance.
  • Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. .
  • Flexible approach to the changing needs of the local service and the organisation as a whole.
  • Support colleagues with absence cover of screening clinics and/or grading depending on the postholder's qualifications and experience, including slit lamp examinations if qualified to do so.

 

Additional Information

Job dimensions

  • The Team Leader will support the Programme Manager to achieve service objectives, KPIs and demand and capacity planning.
  • The role covers management of teams in the Bath & NE Somerset/Wiltshire, Swindon and Salisbury areas
  • The Team Leader is responsible for c.20 screening and grading staff.
  • A full driving license is a necessity due to travel to screening venues to support teams.
  • The Team Leader will maintain and comply with any and all policy documents, audits and office legislative compliance documentation.
  • The Team Leader will maintain safe, risk free working practices and environments in compliance with local and organisational policies and protocols.

Employees of NEC Software Solutions are entitled to the following Company funded benefits:

  • Single Private Medical Cover (with the option to select family cover at an additional cost)
  • 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period
  • 4 x basic salary life assurance cover
  • A Group Pension Plan with fantastic employer contributions
  • A selection of tax efficient flexible benefits to suit your individual needs 
  • The role offers a competitive salary

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

At NEC, the health and safety of our colleagues and protection of the environment are paramount and a measure of our success. We strive to ensure a safe working environment and arrangements to support this.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.

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