Karshare is the UK’s first car sharing platform aimed solely at serving communities within their neighbourhoods. Using smart technology and a contactless process we connect renters with car owners, giving those with cars the opportunity to earn extra income while providing quickly and easily car rental to those who need it.

Having launched in 6 cities across the UK, Karshare is now in a fast growth phase with plans to expand in these cities. Reporting to our Fleet Manager, the Incident Management Executive will support our business to manage essential costs and recoveries, ensuring our ongoing profitability.

Through car sharing, we are creating a more sustainable, shared future, where having a car can be seen as a choice, not a necessity. Join us!

Key responsibilities

• Pick up damage cases once initially recorded by Customer Success team, and liaise with recovery and repair garages to get cars back to owners as quickly and cost effectively as possible
• Triage complex repair / recovery / damage cases and ensure that costs are minimised and actions are taken quickly to resolve issues
• Responsible for the overall tracking of damage cases to ensure the cases are being dealt with in a timely fashion
• Liaise with third party FNOL team when needed, as well as our insurance partner
• Facilitate claims directly under certain conditions, using local repairers
• Liaise with garages and recovery partners, build up a portfolio of trusted partners across the country
• Ensure that all actions are recorded correctly
• Any other responsibility as required within your skillset.

About you

• Experience in Claims Handling (ideally FNOL)
• Numerate, comfortable working with spreadsheets
• A good understanding of Customer Service, and an enjoyment of working with customers
• An understanding of the importance of a good process and following the steps to record actions
• An excellent communicator (both verbally and through written communications)
• Organised and committed to working cross functionally
• Able to handle complexity with attention to detail
• Experience working in a fast paced, start-up environment
• Knowledge of car hire, fleet management, car sales or working with vehicle fleets is an advantage

Your key characteristics

• Passionate about Karshare’s purpose, to create a world where we never have more cars than we need.
• Purpose driven: you want Karshare to succeed because you understand how car sharing can help create a more sustainable future.
• Empathetic: You want to help our customers when they get into these situations that are often unexpected and upsetting.
• Resilient: You’ll need to speak to customers to help them understand why they have costs to pay us, and to help them find a solution.
• Determined: You’ll need to stick to your guns when chasing payments and have the right information to had to justify the payments needed

Our values

We are looking for an exceptional individual who is passionate about our core values:

• Doing more with less.
• Whatever the problem is, we own it.
• We pay attention to detail.
• We listen to understand how to do better.
• We learn when we fail and don’t blame.
• We are humbly curious to do better.

Salary

Salary competitive and will depend on the location, and experience of the candidate.

Location and working hours

This role will be based remotely working from home although we do have a very centrally located office 2 minutes from Tottenham Court Road tube which you are welcome to use.

Monday to Friday 9am to 6pm

Benefits

All Karshare employees also benefit from:

• Extra holiday day on your birthday.
• 25 days holiday plus 8 bank holidays. In addition an increase of 1 day every year after 2 years of service up to a maximum of 28 days.
• Standard contributory pension scheme.
• 5 free rental days a year using a car from our platform.
• Flexible working hours/environment.
• Up to 2 employee social responsibility days per year to use to volunteer for a cause or charity of your choice.
• Professional development opportunities, including an annual learning and development budget.