Ko wai hoki / About us

Whakarongorau Aotearoa has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa.

Our 12 clinical teams and support services are based across contact centres in Auckland, Wellington, Christchurch, and from their homes across Aotearoa.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

Through our 30+ services we connected with over 950,000 people last year (to 30 June 2021).

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.
 

Atu mo te mahi | About the role

The role of Clinical Practice Manager is to focus on coordinating efforts across three clinical teams of nurses and paramedics who are delivering telehealth services to the people of Aotearoa: Healthline, ambulance secondary triage and a range of clinical support services for the wider health system ensuring that clinical quality programmes and opportunities for improvement are delivered effectively to our clinical teams.

The key outcomes for this newly created position include using data to provide clear guidance and support for clinical service delivery; continuous service quality improvement and driving collaborative clinical excellence across the teams and directorates.

This is an exciting, newly established permanent position, preferably based in our College Hill office in Auckland, and offers a hybrid work environment of office and work from home options.

Pehea koe | About you

As the successful candidate you will have a clear understanding of quality systems and the role of quality in clinical service delivery, and be skilled in supporting and engaging our service managers and front-line clinical staff in service quality improvement programmes. You will be confident in holding coaching and clinical performance conversations, and knowledgeable in support frameworks and legislative requirements relevant to our front-line clinical teams.  You will be confident in using technology and in using data to identify opportunities for improvement.

Qualifications and Experience

• Current health clinical registration
• 5+ years’ management experience in a clinical setting
• Experience in quality cycles and continuous improvement
• 2+ years’ experience in coaching and developing clinical staff with a wide range of learning styles,
• Ideally, experience within a telehealth or health technology organisation

Ō Tātou Uara | Our values

Our ambition is to virtually support people of Aotearoa to stay well and connect them seamlessly with care when they need it. Our values underpin all we do, and how we do it and we’re looking for people who align naturally with these values.

• Do the right thing | Mahia te mea tika
• Motivated by quality | Hihiri e te kounga
• Passion for better | Ngākau nui ki te pai ake
• Shoulder to Shoulder | Pokohiwi ki Pokohiwi

To Tātau Ahurea | Our Culture

Our culture is one of inclusion, and our staff are passionate people, each driven to contribute to better health outcomes for the people of Aotearoa – especially our most vulnerable communities. They are from diverse cultural backgrounds, and our organisation is focused on hiring kaimahi who live and work in the communities they serve – an ability to connect with staff from a wide array of backgrounds is essential.

Whakarongorau Aotearoa staff work collaboratively, improving the health of our communities with a focus on quality, personal leadership and accountability in their work with external stakeholders, their partners, communities and with each other.