SET is a leading manufacturer of LTE/5G-based advanced metering infrastructure (AMI) solutions based in Carlsbad, CA.  The company is entering an aggressive growth phase based on a proven track record delivering successful meter-to-cash value to water utilities.  SET delivers the newest-generation, LTE, secure, Cloud-based SaaS solutions that provide water utilities with recurring operating savings, safety improvements, regulatory compliance, and improved customer satisfaction.

SET participates in a robust, well-defined, multi-billion global market opportunity for AMI. The SET solution frees water utilities to both 1) augment existing AMI/AMR systems with LTE-based solutions 2) replace aging AMI/AMR infrastructure with LTE-based AMI/IOT networks that leverage a broad ecosystem of suppliers.

SET is growth oriented and profitable.  The company proudly stands on a five-year successful operating history and is abundantly backed by a leading, global private equity firm. 

SET products include fully-integrated, battery-operated, cellular endpoint transceivers and valves, installation tools, LTE network infrastructure, and award-winning cloud software and APIs for head-end, MDMS, CIS, CX, and payment.

SET is leveraging significant, core intellectual property in hardware, software, and network integration. SET eliminates the vendor lock-in experienced with current competitive systems, offering North American water utilities the power of choice by delivering next-generation AMI/IOT solutions compatible with any installed base or new water meters. SET takes full responsibility for the resultant network operation and performance with best-of-class dependability, quality and customer service.

Reporting to the customer service manager, the field technician will be responsible for installation, repair, maintenance of SET equipment and providing on-site technical training when necessary. To ensure success as a field service technician you should have excellent troubleshooting skills, field experience, and the ability to adapt to a changing work schedule. Must also be able to extensively travel anywhere in the USA and be satisfied living out of temporary living quarters, such as motels/hotels.

To be eligible for employment you must pass the following:

• Drug and Alcohol screening
• Motor Vehicle Report
• Background Check

Responsibilities

• Locate, troubleshoot and correct SET equipment deployed in the field 
• Communicate findings, provide daily updates to the SET customer service team
• Follow daily walk route and communicate any inaccuracies found in field
• Provide education and training on SET handheld install tools as needed
• Report leaks or safety hazards found in field to utility and customer service team
• Present a professional appearance and attitude on behalf of SET

• Must be 18+ years old
• Must possess general mechanical aptitude
• Ability to read, understand and follow written, multi-step instructions, policies and procedures
• Hands-on technical knowledge and ability to efficiently use smartphone and mobile field application
• Basic computer skills
• Great communication skills including ability to communicate project status.
• Ability to communicate with co-workers and clients of SET with professionalism and respect
• Must be punctual, responsible and dependable
• Adaptable, flexible and understanding to new or changing instructions
• Ability to work independently while staying efficient
• Must be capable of frequent reaching, bending, squatting, crouching, kneeling and standing for long periods of times. Will occasionally need to lift up to 50lbs
• Extensive travel to any North America customer location

Compensation

• Commensurate with experience (average = $18/hour)
• Fuel Reimbursement
• Company provided vehicle (when traveling)

EDUCATION: Minimum - High School Diploma or GRE. Vocational training is helpful. 

JOB TYPE: Full-time

BENEFITS: Commiserate with experience – Health, Dental, Vision, Paid Time Off

PHYSICAL SETTING:

• May be remotely located as base. Headquarters located in Carlsbad CA. Will require extensive travel, occasionally with an extended stay in the assigned location. Region: North America 

All your information will be kept confidential according to EEO guidelines.