The Department of Public Health is accepting applications for the Epic Ambulatory Applications Technical Lead - Technology Expert (9976). 

• Application Opening: Wednesday, May 18, 2022
• Application Deadline: To be determined, but no sooner than Wednesday, June 1, 2022.
• Compensation: $68.5750-$86.2500 Hourly / $5,486.00-$6,900.00 Bi-Weekly / $142,636.00-$179,400.00 Yearly.
• Recruitment ID: PEX-9976-122338
• Position #: 01145406

The Department of Public Health (DPH) is accepting applications for one Permanent Exempt CAT 12 position in the Epic Ambulatory Applications Technical Lead - Technology Expert (9976) job class.

The qualified applicant pool resulting from this recruitment may be utilized to fill exempt vacancies at various locations within DPH.

Type of Appointment: This is a Permanent Exempt (PEX) appointment. In accordance with San Francisco Charter Section 10.104, exempt employees serve at the discretion of the appointing authority. Exempt employees are considered "at-will."

The essential functions of a Epic Ambulatory Applications Technical Lead - Technology Expert (9976) include, but are not limited to:

• Provides direct ongoing guidance and/or supervision to other IS Business Analysts or serves as the top application authority for one or more related application modules or systems.
• Supports the design, build, implementation, and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health.
• Collects information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations, and utilization of best practices.
• Translates functional requirements into application builds.
• Communicates effectively both orally and in writing with a diverse set of clients; establishes and maintain good working relations with department personnel, staff, vendors, peers, and management.
• Maintains all system configuration and build parameters for application modules.
• Uses logic and analysis to solve computer and application module problems.
• Exercises judgment, decisiveness, and creativity in an environment subject to frequent change.
• Prepares test plans, documentation, and training materials; work with venders to prepare technical specifications and scopes of work.
• Prioritizes competing requests for services.
• Application module optimization in conjunction with stakeholders.
• Manages critical timelines effectively.
• Manages communication between applications.
• Application/module implementation and testing.
• Documents work and adheres to change control procedures.
• Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic build trackers or Epic project plans.

The 9976 Epic Ambulatory Applications Technical Lead - Technology Expert also performs other duties as required.

More detailed Job Description: Click Here

1. EDUCATION: An associate degree or above from an accredited college or university, OR its equivalent in terms of total course credits/units; AND
2. EXPERIENCE: Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience. Additionally, five (5) years of these experience should be in the area of Epic Ambulatory or supporting Epic applications; AND
3. CERTIFICATION: Epic Certification or Proficiency in Epic Care Ambulatory.

One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Knowledge of clinic-based workflows for physical health and behavioral health care and patient experiences in a healthcare organization.
• Understanding of a wide array of integration points including but not limited to utilizing standards such as HL7, C-CDA, & FHIR APIs.
• Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events.
• Background and knowledge of clinical workflows.
• Knowledge of core functions and processes of billing office.
• Knowledge of billing office's integration with other departments in the organization.
• Knowledge and comprehension of revenue cycle management.
• Proficiency with Microsoft Suite (i.e.: Word, Excel, PowerPoint).
• Knowledge of flow diagramming applications and collaboration platforms, SharePoint.

Important Note: Please be clear in your application exactly how you meet the minimum qualifications listed above. The information entered in your Smart Recruiters application will be used to determine whether you meet the minimum qualifications. A resume cannot substitute for the need to fully complete your employment application.

Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Applicants will be required to complete a Minimum Qualification Supplemental Questionnaire that will be emailed. Applicants will be required to respond to the MQSQ in the time frame indicated, and submit their answers as directed. 

SELECTION PROCEDURES:
The selection procedure will include evaluation of the application packet in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates.

The department may administer additional position-specific selection procedures to make final hiring decisions.

All your information will be kept confidential according to EEO guidelines.

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

San Francisco Department of Public Health Job Requirements:  https://www.sfdph.org/dph/comupg/aboutdph/jobs/requirements.asp 

Additional Information Regarding Employment with the City and County of San Francisco:

• Medical Consent & Competence
• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Diversity Statement 

Questions: Contact the analyst, Maggie Gonzalez Diaz at [email protected].

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.