The Nashville Symphony inspires, entertains, educates and serves through musical performance, innovation, collaboration and inclusion. Led by music director Giancarlo Guerrero, the orchestra performs more than 150 concerts annually, with a diverse repertoire that includes classical, pops, jazz, movies, and more. It is one of the most active recording orchestras in the U.S., with a total of 14 GRAMMY® Awards and 27 nominations.

Reporting to the Director of IT, the Systems Administrator works directly with Nashville Symphony staff to meet their IT needs, including hardware, software and systems access.

• Responsible for the effective provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure.
• Deploy the release of new technologies as well as design, install, configure, maintain and perform system integration testing of PC/server operating systems, related utilities and hardware.
• Diagnose hardware and software problems and replace defective components.
• Research, evaluate and recommend software and hardware products.
• Provide new hardware specifications to users based on application needs; install new servers and maintain the server infrastructure.
• Define procedures for monitoring, evaluating, diagnosing and establishing work plans to resolve system issues.
• Perform troubleshooting for complex hardware, software and network problems.
• Establish and manage regular data, program and systems backups; create and regularly test disaster-recovery procedures and systems.
• Employ methods to ensure network systems security and integrity; monitor systems usage, performance and security logs; report policy infractions to supervisor; maintain and continually update system documentation and software licensing information.
• Assure compliance to all software licensing terms, upgrades and maintenance agreements; maintain an inventory of all software, hardware, licenses and peripherals.
• Establish and maintain end user network accounts and assign security privileges using group policy and active directory as authorized; ensure that end user access to available systems is maintained.
• Install and configure end user hardware (desktop, printer, telephone, wireless, ticket scanners) and peripheral devices as directed; coordinate the setup and use of hardware and software to assist with the special needs of other departments or rental clients as directed.
• Provide on-site or remote diagnostic support to staff for answering hardware-related and application software questions; receive, prioritize, document and resolve end user help requests; maintain a high level of end user satisfaction with such resolutions; recommend alternate application methods for greater utilization and efficiency.
• Maintain library of application documentation for staff use.
• Provide hardware and application software training for end users; ensure continued skills development in support of employment of new technologies and evolving use or upgrade of general application software.
• Work with the Director of IT to work through and support company-wide IT needs, projects and issues; recommend changes to IT policies and procedures.

Education

• Bachelor’s degree or equivalent is required, preferably in a technical discipline such as Computer Science or Management Information Systems.

Experience

• A minimum of 1-3 years of Systems Administration experience.
• Experience in the development and implementation of large-scale projects in the non-profit industry.
• Experience managing enterprise-wide infrastructure systems for an organization as well as web-based and traditional application development functions.
• Understanding of Internet, firewall and network security technologies.
• A vision of how emerging technologies may affect our business environment.
• Strong analytical, organizational, project management and leadership skills
• Ability to prioritize and coordinate multiple projects.
• General understanding of WiFi, broadcast and video distribution systems.
• The ideal candidate will be a hands-on technician, technically sound, with strong management skills.

Knowledge, Skills & Abilities

• Excellent written and verbal communications skills, including the ability to translate technical terminology to lay terms.
• Ability to work independently and use independent judgment while keeping supervisor informed of work activity and issues.
• Ability to read, analyze, and interpret complex code and documents. Ability to create routine and complex procedures, reports and documents. 
• Multi-tasking skills and ability to balance a sense of urgency and low priorities without displaying panic are essential.
• Ability to maintain the strictest of confidence as needed. 
• A good sense of humor is an added plus.
• From time to time, ability to work flexible hours depending on operational needs of the staff or required maintenance of systems.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
The Nashville Symphony prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, genetics, protected veteran status or any other characteristic protected by federal, state or local laws.

TITLE VI OF THE CIVIL RIGHTS ACT OF 1964
The Nashville Symphony is in compliance with Title VI of the Civil Rights Act of 1964 which maintains that no person in the United States shall, on the ground of race, color, or national origin, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. If you have questions concerning the Nashville Symphony’s compliance with Title VI, please contact Marye Walker Lewis, CFO.

This company is a smoke-free workplace in compliance with the Non-Smoker Protection Act, Tennessee Code Annotated §§ 39-17-1801-1810. In accordance with that law and company policy, smoking is prohibited in enclosed areas of company property.