An outsourcing company dedicated to supplying all of the needs of trucking companies around the globe through the use of experienced support personnel and technology.

Express International started back in 2013 to expand the interests of parent company Express Trucking and Courier Inc. It functions as the first class logistical and transportation services provider to US trucking companies (target market).

In 2004, Express' president decided to purchase one small delivery van, having gained years of experience working for another company in the industry.

Through his vision, hard work and tireless efforts to build a strong network, the company's fleet grew, and other avenues of business were opened up. By the time Express International was established in 2013, the foundation had been set for expansion and consolidation of all processes related to the trucking industry.

As demand increased, the fleet was expanded from courier vans into tractors, then day cab and sleeper trucks to cover more lanes across the East Coast. A dispatch office and truck lot followed suit, and expansion continued steadily as more drivers, lanes and customers continued to come on board.

The Customer Service Representative is primarily responsible for the processing of inbound and outbound calls, and providing information about the company’s products and services. This position will also be responsible for ensuring a quality customer experience throughout the entire process.

DESCRIPTION OF DUTIES: 

·       Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and servicers. 

·       Maintaining a positive, and professional attitude toward customers at all times.

·       Responding promptly to customer inquiries

·       Communicating with customers through various channels. 

·       Acknowledging and resolving customer complaints

·       Providing accurate information to customers about all services offered 

·       Follow communication procedures, guidelines and policies. 

·       Act as a liaison between customers, clients, and service providers. 

·       Timely communication provided to each internal department to address issues and/or complaints. 

·       Escalate issues per established procedures. 

·       Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance. 

·       Any other assigned task(s). 

•  
• High School Diploma or higher
• Ability to stay calm when customers are upset or stressed
• Working knowledge of computers
• Flexibility with time
• 1yr+ Customer Service Experience
• Customer Service Certificate
• Typing Speed of 35-40WPM
• Proficient in Microsoft office Applications-Excel, Word

SKILLS

·       Able to quickly adapt to changing circumstances 

·       Interpersonal and customer service skills

·       Ability to answer a high volume of calls daily

·       Strong attention to detail and patience

·       Able to multi-task and prioritize assigned tasks in a fast-paced environment

·       Possess professional and courteous demeanor

SHIFT DETAILS

(5 Days per week, 8am – 5pm)