Express International Inc., located at 27 Hadfield Street, Georgetown, Guyana, South America, was founded by Guyanese-born Ken Deocharran in 2013 to expand the interests of the parent company, Express Trucking and Courier Inc.

Determined to pave the way for his family, Deocharran formed a small single van courier distribution service in 2004, moving small packages for customers. However, due to his superior service, the business has evolved from one Dispatcher to a workforce of approximately 400 employees locally and abroad.

Our vision is to be the number one solutions provider by delivering quality experiences to all employees, clients, and vendors. In fact, we are committed to being the best at what we do while maintaining a positive and comfortable work environment. Our company culture is based on our core values:

•        Resilience

•        Transparency

•        Diversity

•        Integrity

•        People-oriented

At Express International Inc., we specialize in Business Process Outsourcing (BPO) and Transportation Logistics Management, providing skilled personnel who are capable of rendering services far beyond the reach of our competitors and providing back-office support to our US-based clients.

Why work with us?

Working at Express International Inc. means joining a company that focuses on its most valuable asset – our employees.  In addition to competitive compensation, we offer the following benefits:

•         Incentive Programs

•         Medical, Dental and Vision Insurance

•         Life Insurance

•         Pension

•         Annual and Special Leave

•         Birthday off

•         Monthly Grocery Voucher

•         Employee discounts

•         Cash Grants

•         Tuition Loans

Want to find out more about us? Visit our website at Express International Inc or feel free to reach out to our HR team on 227-6025 or 501-2042.

The Customer Service Associate role is primarily responsible for the processing of inbound and outbound calls. This position will also be responsible for ensuring a quality customer experience throughout the entire product installation process.

DESCRIPTION OF DUTIES:

• Receive and respond to inbound telephone calls as well as aid with basic inquiries from customers, clients, and servicers.
• Properly document all internal and external systems and maintain a record of all events pertaining to each request.
• Act as a liaison between customers, clients, and service providers.
• Timely communication provided to each internal department to address issues and/or complaints.
• Escalate issues per established procedures.
• Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.
• Required to successfully complete a customer service training course, which includes paid training for your first two weeks. 

• 5 successful passes or more at CSEC or equivalent. Diploma in a related field preferred.
• Ability to multi-task and be flexible in a fast-paced environment.
• Excellent communication skills are needed.
• Successful completion of a customer service qualifications and training course

SKILLS:

• Computer Skills
• Initiative
• Problem Solving/Analysis
• Reliability
• Quality of Service
• Customer/Client Focus
• Communication Proficiency
• Time Management
• Attention to Detail
• Teamwork
• Flexibility