IT Operational Support

  • Full-time

Company Description

If you are excited to help millions of people to elevate their standards of living and literally foster economic growth of the developing nations providing accessible financial instruments, come and Join us! Your impact will be felt!

We are looking for motivated talents, whose passione is IT Operation and the ones ready to dedicate their time for solving complex problems in the financial world. Our team consists of world class engineers with many years of experience who spend their life solving the most complex problems around the world. We are keen to  welcome you onboard, learn from you and share the best from our experience.

Our platform has massive growth potential, our technology includes the most cutting edge techniques, tools, languages and frameworks. We work with a diverse set of individuals from different geographical locations, each bringing their experience and passion to make the most out of every day!

As an IT Ops Engineer in the IT team, you will be a part of an Enabling group supporting IT systems.

Job Description

Responsibilities:

  • Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.
  • Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary, being the first point of contact for end users to receive support and maintenance within the organization’s desktop computing. mobile devices and application system environment (whether locally at the Helpdesk or remotely)
  • Utilize excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services.
  • Using performance reporting and user analysis to identify appropriate user training initiatives to ensure the highest levels of knowledge and adoption of technology in relation to the software and systems that we utilize
  • Act as a stakeholder for driving enhancements and improving support for all IT systems and processes
  • Proficient in new product / service releases and stay on the forefront of emerging industry practices
  • Ability to provide engaging, informative, well-organized evidential feedback where required
  • Proven relationship skills that carry across the technical spectrum and multiple geographical locations
  • Provide customer service expertise that is an example to the rest of your team in how to deliver customer focused service and constantly drive improvements in the ‘customer experience

Qualifications

Basic qualifications:

  • 3+ years of experience in support and troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7 or above) including mobile devices running Apple iOS & Android mobile operating systems
  • 3+ years of experience in supporting one or more IT infrastructure area such as Networking, Active Directory, LDAP, DB fundamentals, backup/storage
  • Experience translating business and technical needs across region and driving solution delivery
  • Ability to leverage knowledge of business applications to influence service owner priorities to effect change
  • Experience in adapting to shifting organizational structures and matrix reporting with focus on driving support services
  • Demonstrated business acumen and working knowledge of applications and business processes
  • Experience working within a progressive IT support organization and experience providing remote support with world-class customer service and interaction skills
  • Experience problem-solving technologically complex issues
  • Ability to work proficiently with minimal daily guidance

Preferred qualifications:

  • Master's Degree in Computer Science or other related technical field.
  • Experience in rapid prototyping and other fast iteration methods of solution development.
  • Experience in building complex IT Systems solutions.
  • Strong focus on delivering results, ability to think out of the box and beyond your area of responsibility.

Additional Information

WHY YOU’LL LOVE US

  • All employees benefits for free (our famous games room, daily breakfast, fruits, coffee and other hot drinks, soft drinks and juices, company days out and parties…)
  • Social insurance
  • Open-door management policy
  • Full Medical insurance
  • Accommodation and Transportation Allowance
  • Friendly environment that values innovation and efficiency
  • Exciting opportunities for career growth and talent development
  • Feedback encouragement
  • Recognition and reward programs
  • Competitive salaries and incentives
  • Friendly environment
  • Flexible and Comfortable schedule
  • Fun committees
  • Monetary rewards
  • Fun, smart and creative people
  • Career possibilities with growing team
  • Paid vacations
  • Social benefits

 

For more information about Nile Bits, please visit our website:

https://www.nilebits.com