This announcement has been amended on 5/20/2022 to reflect an agreement from the union to expanded the certification rule to Rule of Seven

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: Monday, May 2, 2022
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Monday, May 16, 2022.
• Compensation Range: $94,900 to $124,254 annually
• Recruitment ID: PBT-1232-120714

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care and Equity. Learn more about careers at SFO.

For more information about SFO, visit www.flysfo.com. Follow us on twitter and facebook.

San Francisco International Airport (SFO), a dynamic and industry-leading airport seeks an experienced, innovative professional with excellent communication and presentation skills to develop and present training programs.

The Learning and Development Partner develops and presents learning and development programs and curricula, emphasizing supporting the employee experience through a lens of equity and inclusion. Your focus will be to constantly improve and innovate SFO’s professional development programming by soliciting feedback from participants, measuring learning outcomes, and researching industry best practices. In addition, the Learning and Development Partner will endeavor to make sessions as interactive and engaging as possible while creating a space for the learner experience to be as seamless as possible. This position reports to the Learning and Development Manager. The programs you will contribute to are essential to our vision of a workplace where anyone can belong and our commitment to delivering an equitable and inspirational employee experience.

You are excited about this opportunity because you will:

• Develop client relationships and performance agreements that are consistent with the client's needs, the organizational culture, the practitioner's ability to perform, and the ethical standards of the human resources development professional.
• Discuss requests to identify the available training content, boundaries, and guidelines before providing the training session.
• Design and adopt appropriate assessment tools or approaches such as interviews, questionnaires, and surveys.
• Collect the necessary information to assess learning needs, determine suitable instructional design and content, identify target populations, and evaluate the effectiveness of previous related training programs.
• Assess and analyze the individual, team, and organizational learning needs through assessment tools, interviews, reports, surveys, and consultations with other agencies or groups.
• Design and develop learning programs and materials and facilitate events, seminars, and conferences.
• Coordinate training programs, seminars, and conferences; plan, schedule trainers and other support personnel, arrange facilities and utilize the Learning Management System.
• Conduct training programs that include, but are not limited to, making presentations, facilitating group discussions, and leading and monitoring group activities.
• Evaluate and write various reports about the effectiveness of training programs, events, and seminars.
• Provide coaching and consulting to managers, supervisors, and employees on various issues.
• Propose, promote, and market training programs, events, seminars, and conferences by writing proposals and securing support and approval from City or department managers.
• Provide instructional and facilitation guidance to technical experts in meeting learning goals and objectives and following professional training and development standards.
• Administer instructional programs requiring the services of contractors to ensure the delivery of high-quality, cost-effective training.
• Research and prepare written budget estimates, training charges, and justifications for the costs of specific training programs and assist management personnel on fiscal and program decisions.
• May include additional duties as assigned.

What you’ll possess:

• Passion for culture. You understand the importance of a company’s culture and its power to drive success.
• Desire and commitment to lead and participate in anti-racism, racial justice, and equity work, along with the dedication and fortitude to push and drive change in these areas.
• Strong attention to detail and sense of urgency to drive projects to completion with a commitment to consistently deliver excellent quality work.
• Experience building relationships, partnering, and consulting with senior management and executive roles for internal and external partners.
• Experience developing learning solutions and materials in various modalities, such as classroom or web-based, to address developmental goals at both the organization and individual levels.
• Experience with effectively communicating across a broad range of contexts and to diverse audiences.
• Experience using Learning Management Systems (LMS).
• Experience developing and delivering Leadership training appropriate for a broad range of audiences from new managers to executive leaders.  

EDUCATION

Possession of a baccalaureate degree from an accredited college or university; AND

EXPERIENCE

Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.

SUBSTITUTION

Education Substitution: Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

Experience Substitution: Possession of a Master of Arts degree may be substituted for one year of the required experience. Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

Essential duties require the following physical skills and work environment: ability to stand for a prolonged time, drive to various training sites, use various computer software and equipment, and lift and move up to 25 pounds.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete an MQSQ that will be emailed as part of the online employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Oral/Performance Exam (Weight 100%): Applicants who meet the minimum qualifications will be invited to an Oral/Performance exam designed to measure the knowledge, skills and/or abilities in job-related areas required for the position which may include but not be limited to:

• Ability to develop and deliver Leadership training appropriate for a broad range of audiences from new managers to executive leaders;
• Ability to build relationships, partner, and consult with senior management and executive roles for internal and external partners;
• Ability to develop learning solutions and materials in various modalities, such as classroom or web-based, to address developmental goals at both the organization and individual levels;
• Ability to effectively communicate verbally and in writing across a broad range of contexts and to diverse audiences;
• Strong attention to detail and sense of urgency to drive projects to completion with a commitment to consistently deliver excellent quality work.

A passing score must be achieved on the Oral/Performance examination in order to be placed/ranked on the Eligible List.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and the number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
Note: The duration of the eligible list resulting from this examination process will be of 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Certification Rule
“Rule of Seven (7) Scores" ​​​​​​

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at https://careers.sf.gov/

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco: 

• Information About The Hiring Process 
• Conviction History 
• Employee Benefits Overview  
• Equal Employment Opportunity  
• Disaster Service Worker 
• ADA Accommodation
• Veterans Preference
• Right to Work 
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY: Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at: [email protected] 

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.