NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

We’ve been part of global tech company NEC Corporation since January 2018.

Find out more about our business on the Corporate Responsibility and Performance pages.

The purpose of this job

The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes.

The Team Leader will monitor staff performance, training and competency, as well as the service's equipment and facilities.

The Team Leader is responsible for day to day operational management and clinic appointment booking.  This will involve working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers.

The Team Leader will ensure the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy.

The main accountabilities

 Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues.
 Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales.
 Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. 
 Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff.
 Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation.
 Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. 
 Facilitate staff training and educational programmes to enhance their performance.
 Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues.
 Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave.
 Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required.
 Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance.
 Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. .
 Flexible approach to the changing needs of the local service and the organisation as a whole.
 Support colleagues with absence cover of screening clinics and/or grading depending on experience.

Job dimensions

 The Team Leader will support the Programme Manager to achieve service objectives, KPIs and demand and capacity planning.
 The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels.
 The role covers management of teams in the Dorset
 Ensure all documentation of a sensitive nature and containing Personal Identifiable Data (PID) is disposed of in a secure a proper manner in line with Data Protection Act and Calidcott Principal Guidelines.
 Maintain and comply with any and all policy documents, audits and office legislative compliance documentation accessible for inspection at all times.
 Maintain safe, risk free working practices and environment in compliance with local and organisational policies and protocols.

Knowledge, skills and experience

 Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent.
 Successful completion of Health Screening Diploma (or City & Guilds) qualification.
 Evidence of continued professional development (CPD)
 Management experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services
 They will need to show initiative and the ability to prioritise tasks and to use problem-solving skills on a daily basis largely unsupervised sometimes under pressure.
 Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders
 IT literate with a knowledge of information governance
 A willingness to partake in development opportunities
 May be required to undertake such other duties commensurate with their role/experience in agreement with the post holder
 A full driving licence and preferably your own transport to travel to and from health centres, GP practices and other places of work within the programme area.
 Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity.
 This role is exempt from the Rehabilitation of Offenders Act 1974. Successful applicants will be required to provide full details of any previous cautions and convictions and undertake an enhanced disclosure with the Disclosure & Barring Service upon entry and thereafter every 3 years.

This position will be on NEC Care terms and conditions.

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.  

NEC Care is an equal opportunities employer, welcoming applications from all communities.