At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale. Discover how you can join our diverse and talented team and make an impact at one of the most dynamic companies in Arizona.

Our Customer Resolution Specialist is a critical part of the Spear Customer Support team. You will be responsible for improving overall usage and adoption of the technology platform and for helping to deliver customers their desired outcomes!

• Handle cancellation requests while gathering an understanding of the reason for the cancellation
• Understand the solutions we offer and the value we provide to maximize customer retention and enablement
• Perform outbound calls to follow up with member satisfaction and to update credit card on file
• Provide reporting to management as it relates to cancellation trends
• Proactively review accounts that have open invoices due to an expired or invalid card
• Communicate thoughtful, customized solutions that help at risk customers move forward
• Utilize necessary systems to research customer account to uncover any potential issues

• 5+ years of Customer Service experience delivered at a world class level
• Prior Escalation Management & Real Time Conflict Management experience
• Excellent Verbal and Written Skills
• Proven ability to adapt to ever changing environments

What Spear Offers

• Beautiful Facility
• Company Sponsored Events (Think costume contests, holiday parties and 5k’s!)
• The Most Amazing Coworkers Around
• Spear Cares
• Great work/life balance
• Regular Town Halls
• Career Development Pathways
• Flexible Time Off plus Spear Holidays
• And much more!

All your information will be kept confidential according to EEO guidelines.