It all started with an idea while running our eCommerce Agency Story of AMS. Over the years we noticed our clients struggle when it came to building headless webshops. This sparked our idea to democratize headless commerce technology and help brands sell more, grow faster, and compete. 

With our no-code solution, we enable faster-site speeds, higher conversion ratios, and eliminate developer dependencies.

You will build the foundation and lead the continued expansion of our customer success team during a high growth phase. A key goal will be to develop a playbook that sets the stage for superb customer success management by ensuring the engagement, success, retention, and growth of Instant Commerce merchants.This role will participate in the sales OKRs.

That said, these responsibilities are just the start! At Instant Commerce, we encourage you to contribute wherever your interests take you — and shape your role accordingly.

We’re looking for a highly experienced Customer Success leader who knows how to drive amazing outcomes from teams managing large volumes of SaaS customers across multiple territories both European and North-American. You’ll love being part of leadership teams that play a pivotal role in the future success of the product roadmap and international growth plans. Your job is to architect the customer success department and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments. This also means partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.

• Technical and SaaS experience and an ability to speak to technical customers in their language
• A strong strategic vision for the customer experience, professional services, and customer support
• The ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections
• A strong customer advocate with the ability and willingness to engage directly with customers
• Ability to communicate well with individuals, teams, partners and at industry level events
• A track record of developing and mentoring great talent, and building and motivating high achieving teams

Benefits 

This role is a killer opportunity to work with one of Amsterdam’s most dynamic and fast moving start-ups in tech. You’ll be a pivotal member of the team with a chance to put your stamp on our business as we expand globally in the next year and beyond.

• A career defining opportunity to shape the future of a scaling business

• Becoming part of an international, highly talented and ambitious team

• We work Hybrid with remote-first principles and an Amsterdam HQ. Keyword: flexibility

• The opportunity to profit from exponential growth true stock options

• Unlimited vacation days + National holidays

• Monthly team events 

• Yearly company retreat

• Access to mental health support via OpenUp

• MacBook 

• Stock option plan 

The biggest determinants of success are a willingness to learn, try new things, fail, and push yourself to grow. An enriching working environment helps you prosper as a human being and experience exceptional personal growth through work as the vehicle. If this is what you've been looking for, apply!