Customer Success Manager
- Full-time
Company Description
It all started with an idea while running our eCommerce Agency Story of AMS. Over the years we noticed our clients struggle when it came to building headless webshops. This sparked our idea to democratize headless commerce technology and help brands sell more, grow faster, and compete.
With our no-code solution, we enable faster-site speeds, higher conversion ratios, and eliminate developer dependencies.
Job Description
The role
Develop healthy customer relationship
Onboard new clients
Bridge the gap between sales and customer support
Build trust and transparency with our clients
Promote customer loyalty
Develop ways that can reduce potential churn
Qualifications
Requirements
2 years experience with customer success in B2B SaaS
Knowledgeable about industry-relevant customer success standards
Proven track record in setting up customer success principles
Can-do attitude to execute upon principles established by you
Start-up mentality and willingness to take risks
Passionate about eCommerce
Nice to have: experience in working with Hubspot
Additional Information
Benefits
This role is a killer opportunity to work with one of Amsterdam’s most dynamic and fast moving start-ups in tech. You’ll be a pivotal member of the team with a chance to put your stamp on our business as we expand globally in the next year and beyond.
A career defining opportunity to shape the future of a scaling business
Becoming part of an international, highly talented and ambitious team
We work Hybrid with remote-first principles and an Amsterdam HQ. Keyword: flexibility
The opportunity to profit from exponential growth true stock options
Unlimited vacation days + National holidays
Monthly team events
Yearly company retreat
Access to mental health support via OpenUp
MacBook
Stock option plan
The biggest determinants of success are a willingness to learn, try new things, fail, and push yourself to grow. An enriching working environment helps you prosper as a human being and experience exceptional personal growth through work as the vehicle. If this is what you've been looking for, apply!