Customer Success Manager

  • Full-time

Company Description

It all started with an idea while running our eCommerce Agency Story of AMS. Over the years we noticed our clients struggle when it came to building headless webshops. This sparked our idea to democratize headless commerce technology and help brands sell more, grow faster, and compete.

With our no-code solution, we enable faster-site speeds, higher conversion ratios, and eliminate developer dependencies.

Job Description

The role

  • Develop healthy customer relationship

  • Onboard new clients

  • Bridge the gap between sales and customer support

  • Build trust and transparency with our clients

  • Promote customer loyalty

  • Develop ways that can reduce potential churn

Qualifications

Requirements

  • 2 years experience with customer success in B2B SaaS

  • Knowledgeable about industry-relevant customer success standards

  • Proven track record in setting up customer success principles

  • Can-do attitude to execute upon principles established by you

  • Start-up mentality and willingness to take risks

  • Passionate about eCommerce

  • Nice to have: experience in working with Hubspot

Additional Information

Benefits 

This role is a killer opportunity to work with one of Amsterdam’s most dynamic and fast moving start-ups in tech. You’ll be a pivotal member of the team with a chance to put your stamp on our business as we expand globally in the next year and beyond.

  • A career defining opportunity to shape the future of a scaling business

  • Becoming part of an international, highly talented and ambitious team

  • We work Hybrid with remote-first principles and an Amsterdam HQ. Keyword: flexibility

  • The opportunity to profit from exponential growth true stock options

  • Unlimited vacation days + National holidays

  • Monthly team events 

  • Yearly company retreat

  • Access to mental health support via OpenUp

  • MacBook 

  • Stock option plan 

The biggest determinants of success are a willingness to learn, try new things, fail, and push yourself to grow. An enriching working environment helps you prosper as a human being and experience exceptional personal growth through work as the vehicle. If this is what you've been looking for, apply!