It all started with an idea while running our eCommerce Agency Story of AMS. Over the years we noticed our clients struggle when it came to building headless webshops. This sparked our idea to democratize headless commerce technology and help brands sell more, grow faster, and compete.

With our no-code solution, we enable faster-site speeds, higher conversion ratios, and eliminate developer dependencies.

About the role

As an Implementation Specialist, you are vital to the success of our customers with the Instant Commerce platform. You will have ownership of the implementation process, connecting our enterprise customers with the platform.

Acting as their guide throughout the onboarding process, you will work together with different teams like Sales, Product Development, and Customer Success. You plan and manage the entire delivery cycle, from the first point of contact till the go-live time. 

Consult with customers on their goals and priorities and then assist in implementing the ideal configuration to achieve those goals. 

You will:

• Manage the implementation of our software with new- and existing customers from contract close through the completion of their technical implementation;

• Clearly translate technical requirements to non-technical customers to ensure clarity and confidence in decisions

• Translate business requirements into technical requirements;

• Create an implementation plan which identifies milestones and timelines and ensure, together with relevant stakeholders, the milestones are met within the agreed time;

• Lead weekly status calls with customers, discussing project status, monitor the milestones and the progress of the implementation;

• Ability to speak knowledgeably on all technical integration options available within implementation;

• Maintain a deep understanding of the Instant Commerce platform to provide strategic advice to our customers regarding their (online) Corporate Communication goals;

• Help co-create and iterate processes to bring the Implementation Team to the next level.

That said, these responsibilities are just the start! At Instant Commerce, we encourage you to contribute wherever your interests take you — and shape your role accordingly. 

About you

• 2+ years’ experience in Implementation/Onboarding, Account Management, or SaaS Customer Success roles;

• Experience with implementing via APIs and/or Javascript

• Ability to accurately scope length and difficulty of projects. Ability to anticipate and adjust for problems and roadblocks

• Strong project management skills; ability to break down work into steps and to develop and maintain schedules and task/people assignments

• You understand the dynamics of a software start/scale-up, and thrive in such environments;

• Drive, resourcefulness, growth mindset

• Excellent business English both verbally and written.

• Experience with Headless and software development is preferred

Benefits 

This role is a killer opportunity to work with one of Amsterdam’s most dynamic and fast moving start-ups in tech. You’ll be a pivotal member of the team with a chance to put your stamp on our business as we expand globally in the next year and beyond.

• A career defining opportunity to shape the future of a scaling business

• Becoming part of an international, highly talented and ambitious team

• We work Hybrid with remote-first principles and an Amsterdam HQ. Keyword: flexibility

• The opportunity to profit from exponential growth true stock options

• Unlimited vacation days + National holidays

• Monthly team events 

• Yearly company retreat

• Access to mental health support via OpenUp

• MacBook 

• Stock option plan 

The biggest determinants of success are a willingness to learn, try new things, fail, and push yourself to grow. An enriching working environment helps you prosper as a human being and experience exceptional personal growth through work as the vehicle. If this is what you've been looking for, apply!