This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Application Opening: Monday, April 4 , 2022
Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Friday, April 15, 2022.
Compensation: $133,848 Yearly

Recruitment ID:  114515

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. 
 
SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on twitter and facebook. 

In this essential role, you will supervise a team of journey level locksmiths who perform a variety of locksmith duties including installation and record maintenance of master keying systems, and locksmith work on individual lock problems. As the Locksmith Supervisor, you will be hands-on with a strong attention to detail and follow-through. You must be a strong communicator, with excellent interpersonal skills.

Under direction, supervises, plans, inspects and coordinates the work of subordinate locksmiths engaged in the repair, adjustment and maintenance of all types of locks and locking devices.

1.  Assigns and supervises the work of locksmiths, inspects work during progress and upon completion.
2. Assists in the development and advancement of subordinates through training and effective use of employee development program.
3. Requisitions, receives, inspects and stores equipment and supplies.
4. Confers with building maintenance personnel regarding work to be accomplished.
5. Supervises and participates in the installing and repairing of locks, changing lock combinations, opening or removing locks which cannot be opened by ordinary means; devises and adjusts master key systems and installs and maintains all types of locking devices.
6. May incidentally supervise, inspect and repair or adjust other building hardware such as door checks, latches, panic doors and door closers.
7. Estimates materials and labor costs.
8. Maintains simple work records and reports.
9. Prepares, gathers and maintains records and reports utilizing a computer for data input on work accomplished and materials expended and detailed key codes and records.
10. Investigates accidents and prepares written reports.
11. Drives a motor vehicle to transport equipment and tools to various job sites in the performance of job duties.
12. Interprets, explains and carries out existing methods and procedures pertaining to lock repair and maintenance activities.
13. Makes regular contact with building maintenance personnel, other departments and outside organizations relating to lock repair and maintenance operations.
14. May include additional duties as assigned.

EXPERIENCE

1. Five (5) years experience as a locksmith, including at least one (1) year experience at the journey level.
2. Possession of a current valid Driver License. 

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

• Experience supervising highly skilled journey-level locksmiths in the installation, repair and maintenance of locks.
• Experience on how to maintain and repair existing and exit hardware; developing and maintaining accurate records of master, grand master key and keyless systems.
• Strong oral communication skills to assist various trade shops in a variety of maintenance work.
• Strong problem-solving skills and the ability to take initiative and be resourceful.
• Excellent interpersonal skills with the ability to see multiple perspectives.
• Strong customer service skills.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): (Weight: Qualifying)
Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if applicant possesses the required minimum qualifications.

Basic Supervisory Exam (BSE) (Weight: 50%) 
Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g., directing, counseling, guiding, evaluating, motivating, disciplining, developing, and training subordinates, delegation) as well as customer service and reading comprehension. This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. The Basic Supervisory Exam will be administered either on a computer or paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification. The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time-period, you will not be required to take this test again should you apply and be found eligible for future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent. 
Note: A passing score must be achieved on the Basic Supervisory Exam in order to continue in the selection process.

Oral/Performance Examination (Weight: 50%)
Applicants who pass the Basic Supervisory exam will be invited to participate in an oral/performance exam to determine their relative knowledge, skills, and abilities in job-related areas for 7236 classification which may include, but are not limited to: Knowledge of the design, construction, installation, maintenance, operation, repair and rebuilding of all types of locks, locking devices, panic door devices and door checks; locksmith tools; key code systems; door hardware specifications; safety procedures and ADA requirements; ability to plan, prioritize, assign, train, review work activities of subordinate locksmith personnel, including ability to assist in their professional development through training, coaching and performance evaluation; read blueprints/plans; estimate material/labor costs; write job-related materials such as work reports, accident reports, etc.; speak clearly and effectively, give oral instructions, answer questions and explain work-related information to others, listen and elicit information; interact tactfully and effectively with other personnel, representatives of city departments and the public; safely and legally operate a motor vehicle to visit work sites.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with San Francisco Airport Commission are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.
Medical Examination: Prior to appointment, eligible candidates must successfully pass a medical examination to determine their ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirement.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve months, and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Right: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means the online application was not submitted or received.
Exam Analyst Information: If you have questions regarding this recruitment or application process, please contact the exam analyst, Carolina Robert at [email protected]

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.