About Casebook PBC

At Casebook PBC, our software makes people’s lives better. Our company is committed to empowering community well-being through the delivery of adaptive, research-based and practice-driven technology. Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services. We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies, and that we will push the entire industry to innovate and aspire to a higher standard. We are a mission-driven company, and by joining, you’ll be making that mission a reality.

Location: Casebook is a remote-first company, and you are welcome to work from anywhere in the United States!

The person in this role is responsible for building capabilities for SaaS platform used by customer organization’s administrators to manage their data and to configure the platform experience to support their business processes. The person will also add capabilities for Casebook internal administrators so they may support the customer subscription lifecycle. 

What you'll do:

What you've got: 

• Minimum 5 year experience in user story-writing, acceptance criteria definition, managing a backlog and understanding how to keep a development team working efficiently

• At least 1-2 years of experience working on SaaS or enterprise software

• Ability to build relationships and influence without authority at all levels of the organization.

• A honed ability to communicate the business value of product features to various audiences

• Relentless customer focus about their processes and their challenges 

• Passion for engaging in complex day-to-day decisionmaking to help your team complete work

• Depth of experience prioritizing product development work and organizing team members around those priorities

• Experience in Agile processes

• Strong presentation skills, particularly the ability to demo technology and to convey complex information and decision-related data concisely and logically

• Strong written and verbal communication

• Strong interpersonal and team skills, with active listening abilities and instincts

All your information will be kept confidential according to EEO guidelines.
 

Casebook PBC is also an equal opportunity employer.  At Casebook PBC, we appreciate the value of diversity, and strive to create and support a workforce representative of the population we serve.  Casebook PBC is committed to creating an inclusive and respectful environment for all employees, and does not discriminate on the basis of race, color, religion, sex, gender expression and identity, national origin, political affiliation, sexual orientation, sexual and reproductive health decisions, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.