At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work everyday with customers who continue to challenge their markets and competitors. As a challenger ourselves, we partner with our customers to guide them through their digital transformations and extract the most value out of our software solutions. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great! We are #ForTheChallengers and if that resonates with you, we would love to hear from you!

We are an equal opportunity employer and value diversity at our company.

We are looking for a Trainee JIRA Support Engineer to join our Engineering Excellence team under Centre of Excellence unit within RnD. The purpose of the central practice is to enable the R&D organization to create, maintain and rollout high-quality world-class products by facilitating common infrastructure, aligned ways of working and timely communication across our quality framework.  

By joining IFS as a Trainee JIRA Support Engineer, you will have the opportunity to work with many stakeholders across the R&D organization as you drive the improvement of our use of Jira and AHA and Confluence and in doing so support our DevSecOps transformation.

As a team member of the central JIRA Team, you will supporting Lead JIRA Administrator and team to

• Technically implement changes to Jira.

• Manage AHA instance to align with JIRA processes and defining the scope within the business with the stakeholders.

• Document, advise, design and deliver changes to the development and quality/engineering processes around our use of Jira and implement them within the tool. 

• Work closely with the Engineering community and other members of the central Practices teams to ensure a unified process, toolset and reporting set. 

• Understand our reporting requirements and design and implement processes, tools and reports in order to communicate our quality status effectively to senior stakeholders. 

• Manage and administer Jira in a complex multi-faceted environment, to support our DevSecOps transformation. 

• guide the configuration and documentation of client JIRA and Confluence instances 

• work with internal customers to enable custom workflows, fields, screens, dashboards, and reports 

• create and manage complex configuration elements including project workflows, screen schemes, permission schemes, and notification schemes 

• install and configure 3rd party add-ons for Atlassian products to provide enhanced capabilities 

• provide assistance to teams on Jira and Confluence usage within the organization 

This is a great learning opportunity for undergraduates to work under the guidance of Lead JIRA administrator to gain expertise & exposure on Jira and other tooling used in Project Management.

Having a positive attitude with willingness to learn and a “can-do” mindset is key. We expect you to “think outside the box” and be a front runner when it comes to challenging status quo in the strive for improvements. 

We are looking to fill in this position at our earliest, if you are interested please submit your application.