At Casebook PBC, our software makes people’s lives better. Our company is committed to empowering community well-being through the delivery of adaptive, research-based and practice-driven technology. Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services. We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies, and that we will push the entire industry to innovate and aspire to a higher standard. We are a mission-driven company, and by joining, you’ll be making that mission a reality.

Location: Casebook is a remote-first company, and you are welcome to work from anywhere in the United States! Up to 20% travel as needed.

Data is a first-class feature within the Casebook Platform. Our customers, such as foster family recruitment agencies, government community service agencies and domestic violence shelters, need data to run their day-to-day operations, plan for long-term strategy, and secure funding. We’re looking for an empathetic and energetic product manager who can represent the voice of the customer as we continue to build data and reporting tools as part of our SaaS platform. You’ll report into the EVP of Product and spend your time collaborating with a multi-disciplinary product/engineering/design team, sales and customer success teams, and customers.

What You’ll Do:

• Have empathy for our customers - understand the complex and variable nature of non-profit leadership and their need to improve their experience with data to better their organizations, staff and populations they serve

• Manage the product roadmap, sprint planning, and story execution for data and reporting features and experiences on the Casebook platform 

• Produce product requirements for initiatives, and solicit and incorporate feedback from marketing, UX, and engineering teams, and represent customer data needs across the organization

• Conduct competitive research and develop a deep understanding of the human services data market 

• Produce and edit materials for data modeling, for tool evaluation decisions, story breakdown meetings, user research sessions, product marketing and sales demonstrations

• Act as technical consultant on reporting capabilities and dashboards for customer success, help desk, training, and sales teams

What You’ve Got:

• 3+ years experience in product development or management of data products, including user story-writing, acceptance criteria definition, backlog prioritization, and development team management

• Experience with SaaS applications, microservices, and APIs 

• Experience with SQL and  BI tools (e.g. Reveal, Looker, Tableau)

• Demonstrated intra- or entre-preneurial experience, able to evaluate new feature opportunities and build business cases for pursuing them

• Analytical and quantitative skills, ability to use hard data and metrics to back up assumptions when developing business cases. Ability to clearly communicate these data insights to others through written and other forms of documentation.

• Minimum 1 year experience in user story-writing, acceptance criteria definition, managing a backlog and understanding how to keep a development team working efficiently

• Strong communication and presentation skills, especially  the ability to demo technology and to convey complex information to a variety of audiences, including customers 

• Preferred experience in government reporting or enterprise technology projects (particularly if you were dissatisfied and want to make a bigger impact)

All your information will be kept confidential according to EEO guidelines.

Casebook PBC is also an equal opportunity employer.  At Casebook PBC, we appreciate the value of diversity, and strive to create and support a workforce representative of the population we serve.  Casebook PBC is committed to creating an inclusive and respectful environment for all employees, and does not discriminate on the basis of race, color, religion, sex, gender expression and identity, national origin, political affiliation, sexual orientation, sexual and reproductive health decisions, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.