Yoyo powers some of the world’s leading retail brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience.

We create a space where passionate, smart, curious and creative people thrive.

Our values are our way of being, and how we show up every day.

This is how we help our clients build their best business and our staff build a career to be proud of. Living these values builds an environment where world-class passionate people create world-class scalable products that delight customers and consumers and drive scalable profit and revenue growth.

Yoyo is looking for a mid-senior UX Researcher who can own the end-to-end research process.

Your knowledge and experience in the UX design process will aid you in applying your passion in creating user-journeys and flows that tell a story. Extrapolating data, engaging with our merchants and their customers through the means of interviews / surveying, and gathering insights, will aid us in enhancing our product / merchant’s user experiences.

Working closely with our product team and product designers, you will play a critical role in delivering our product vision, and you will guide the research experience for a wide array of Yoyo’s SAAS products. We will rely on your expertise to help us understand our merchants / customers’ needs.

Role & Responsibilities

• Create and facilitate a user research framework (for qualitative and quantitative) to develop a deep insight into our products, our merchants, and their customers.
• Develop strategies that are informed by user research as well as business objectives.
• Continuously interpret qualitive / quantitative data from our existing tools as well as using your tools of choice – following a human-centric process to identify challenges and improve our products for our merchants and customers end-to-end experiences.
• You will be working closely with the product team and advocate on merchants / customer end-to-end wants, needs, and desires.
• Provide recommendations of measurement of success, using various metrics; journey mapping, user flows, information architecture, etc.
• Scale research and share your knowledge – helping the product team and product designers effectively conduct their own studies to gain insights as needed.

Knowledge, Skills & Aptitudes

• 5 - 7+ years of industry experience in UX Design, Customer Experience, User Research, and/or Design Research.
• Experience in the following methodologies: Usability testing, Guerilla testing and other testing methods, focus groups, interviews, surveying, card sorting, data collecting, analytics, reporting, etc.
• Experience and deep understanding in user and / or customer experience.
• Interpreting qualitive / quantitative data and using data to substantiate your thinking.
• Team player who can also work on their own initiative.
• Adaptable, creative, innovative, takes initiative, resilient, considerate, strategic, analytical, and intuitive.
• Consistently live out, act, work and exhibit behaviours aligned to and congruent with company values.

Company Values:

• Be passionate: Spiral up, be positive, bring momentum, and energy to those around you
• Be an owner: Be accountable and take responsibility. Find solutions, learn from your mistakes and own tasks to completion
• Be world class at speed: Delivering world leading solutions at speed
• Be curious and creative: Constantly innovating, exploring, learning, stretching yourself, pushing the boundaries and thinking out of the box
• Be a team player: Leave ego at the door, be teachable, engaged, inclusive, and transparent. Bring the best of yourself and the best out of others, rallying behind a larger team mission