Want to be a part of giving the IKEA supply chain that extra shine?
IKEA Intralogistics holds a unique position within the IKEA value chain.
IKEA Supply is part of Inter IKEA and is responsible for different business units across the IKEA value chain. We lead the supply agenda across many functions and work together with various stakeholders in all our retail markets to secure customer availability at lowest total cost.

Intralogistics support with establishing, optimizing, integrating, automating, and conceptualizing logistical flows for any (IKEA) unit that has a logistic or fulfilment component. With innovative, technology driven and automated intralogistics solutions for any IKEA unit we will together reach more of the many. 

To our amazing team we are seeking for After Sales Leader who will lead the after sales agenda at IKEA Intralogistics. 

As a After Sales Leader in our team we want you to secure excellent performance and growth. You will act as One Global After Sales Operations along our core processes, together with relevant functions and people contributing towards IKEA business objectives.

You will lead and create BPL process for After Sales based on relevant IKEA strategies, directions, and future customer’s needs. Organize, lead, and encourage all involved with the aim to create growth by developing the business and people together. You will lead the implementation of the Business plan and secure the goal fulfilment and develop and build business competence within area of responsibility. 

Furthermore, you will be responsible to create budget for After Sales, follow up, act on deviations and profit and lost. Responsible to share in comprehensive way direction, actions, and status to different stakeholders. You will secure service with external and internal partners regarding equipment, processes & ways of working. You will also lead and implement action plans which delivers to Intralogistics business direction. 

This is a new role within our organization which means that you will be able to shape the role.
 

To be successful in this role we like you to inspire, Motivate and develop people. To have the ability to communicate in a clear and comprehensive way both verbally and written. Be a self-driven and problem-solver and able to transform overall strategies and directions to local actions. You have a holistic approach using both tactical and strategic approaches.

You are used to handling stakeholders in all part of the organization and understand their demands. You work cross functional and build long trust professional relationship. You can secure executive summary and lead in a constant change environment. With your strong business knowledge, you can evaluate ideas from a commercial viewpoint. 

Furthermore, you have good financial knowledge and experience from leading both Business and People. You have strong leadership skills and a genuine interest for people together with good Ikea knowledge. Knowledge and experience of warehouse operation and good communication skills in English, both spoken and written.
 

Does this sound like your next challenge?
We look forward to receiving your application in English latest 15th June 2022. Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidates.

If you have any questions about the position, you are welcome to contact Managing Director, Johan Segersteen, [email protected]  If you have any questions regarding the recruitment process, please contact P&C Generalist Ottilia Herremo, [email protected].