The San Francisco Department of Public Health (DPH) is accepting applications for Senior Telephone Operator (Class 1708). Some positions are limited to 1,040 work hours in a year, As Needed. Exempt employees are considered "at will" and serve at the discretion of the Appointing Officer. The qualified applicant pool resulting from this recruitment may be utilized to fill future exempt vacancies within the San Francisco Department of Public Health (DPH).

Hospitals are open on a twenty-four (24) hours, seven (7) day per week basis; therefore employees may be required to work nights, evening shifts, weekends, and/or holidays; depending on the needs of the operation.

• Application Opening – Friday, September 2, 2022
• Application Deadline – Friday, September 16, 2022
• Compensation:  $30.8875 - $37.5250 Hourly 
• Appointment Type: Temporary Exempt (TEX)
• Recruitment ID: TEX-1708-109918
• Shifts: Variable; may include days, evenings, weekends, holidays.
  Depending on the needs of the operation

Under general supervision, performs the duties of an attendant console operator, operating voice and data communication equipment, Public Branch Exchange, Centrex, emergency and monitoring equipment, and related systems. Essential Duties include:

• Answers, screens and routes incoming calls;
• Uses computers to provide information to the public regarding public events and City functions;
• Updates personnel and departmental directories and databases. Reports hardware and/or software problems with equipment to the appropriate vendor, supervisors, and/or other city personnel;
• Trains and instructs operators in the procedural operation of a voice and data communication console and related equipment;
• Supervises/acts as lead operator by issuing work assignments and monitoring work schedules and performance;
• Operates two-way radio communication equipment in order to communicate emergency and other third-party information to mobile units and institutional police, to communicate with disaster teams during drills, actual disasters or when the telephone network is not functioning;
• Dispatches teams of medical emergency workers in response to code blues and other requests for emergency assistance;
• Operates overhead public address system for public announcements and paging employees; 

The Senior Telephone Operator also performs related duties as assigned/required.

Note: May be required to work alone on a shift; work day, evening, night, holidays and/or
weekend shifts; respond to angry callers, disasters, and emergencies; and manage multiple
tasks for immediate action.

Minimum Qualifications

1. One (1) year of experience as an operator of a multiple line voice communication console or a computerized telecommunication system; and
2. Ability to type 35 words per minute.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Note: One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

*During the probationary period, successful candidates will be required to demonstrate the ability to type and operate a computer data terminal at 35 words per minute. Failure to demonstrate ability to type at required rate and perform this function may result in dismissal and/or termination from employment.

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Select the “I’m Interested” button located at the top right of this page. Then, follow the directions on the screen.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Resumes will not be accepted in lieu of a city and county of San Francisco completed application for this position or any position.

Additional information regarding Employment with the City and County of San Francisco:

COVID-19 Policies
Personal Protective Equipment (PPE)
Medical Examination Prior to Hiring
Electronic Health Record (EHR)
Licensure/Certification/Registration
Note on ICARE
Other Conditions of Employment and Important Information
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodations
Veteran's Preference
Seniority Credit in Promotional Examinations
Right to Work
Copies of Application Documents
Diversity Statement

If you have any questions regarding this recruitment or application process, please contact Diane Zhou at [email protected] or (415) 554-2913.

-  Commitment to providing first-class care and service to all members of the DPH service population, with heightened sensitivity and awareness to racial, ethnic, and culturally diverse members of the DPH’s workforce and patient populations.

-  Desire and commitment to lead and participate in antiracism, racial justice, and equity work that impacts quality of patient care, and improvements in employee experiences; along with the commitment and fortitude to push and drive change in these areas.

-  Desire to work with, relate to, serve, and support a diverse workforce and patient population.

-  Commitment to health equity with a specific lens and focus on race, ethnicity, gender, sex, and sexuality.

All of your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.