Airport Operations Supervisor - SFO (9221)

  • Full-time
  • Certification Rule: Rule of 3
  • Exam Type: Class Based Test
  • Work Hours: Regular
  • Job Code and Title: 9221-Airport Operations Supervisor
  • Fill Type: Permanent Civil Service
  • Eligible List Type: Combined Promotive and Entrance

Company Description

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, and Care. Learn more about careers at SFO.

For more information about SFO, visit www.flysfo.com. Follow us on twitter and Facebook.

Job Description

Under general direction, the 9221 Airport Operations Supervisor supervises Airfield Safety Officers in duties which involve ensuring the safe, secure, and efficient operation of the Air Operations Area and other airport facilities. 

The essential functions of this classification include, but are not limited to, the following: 

  • Supervises Airfield Safety Officers and other subordinate staff and oversees the daily operations of a 24/7 section. 

  • Develops and administers training programs, standard operating procedures, and other related programs; prepares and maintains training syllabus and records for Airfield staff. 

  • Coordinates all airside activities with various Federal, State and local agencies as well as other airport departments, tenants and agencies, including escorts and remote aircraft parking on the Airfield Operations Area. 

  • Coordinates the airside construction and maintenance work with various airport departments, tenants and agencies. 

  • Responds to all emergencies involving airport activities. 

  • Prepares informational and operational reports related to safety/security incidents, injuries and accidents; issues Notice to Airmen (NOTAMs) to reflect changing airfield conditions and/or hazards to air traffic; participates in safety risk assessments. 

  • Interprets and enforces Airport Rules and Federal Regulations; issues written and verbal admonishments/citations for violations; enters, reviews, and approves information in database. 

  • Conducts basic investigation of noise complaints and refers complaints received to the Noise Abatement Division. 

  • Develops and administers training for wildlife management; oversees the wildlife hazard management program including habitat control, harassment, depredation, and safe use of firearms. 

Qualifications

Education:  High school diploma or equivalent (GED or High School Proficiency Examination). 

Experience:  Four (4) years of safety and/or security operations experience at an airport, airbase, airline, or military base performing safety, security and inspection duties equivalent in scope and level to class 9213 Airfield Safety Officer in the City and County of San Francisco, of which one (1) year must include recent airfield operations experience. 

License and Certification:  Possession of or ability to obtain a valid California Class C driver license prior to employment. 

Substitution:  Possession of an associate degree from an accredited college or university with a major in Aviation Management or a related field may substitute for one (1) year of the required safety and/or security operations experience only. 

Possession of a bachelor’s degree from an accredited college or university in Aviation Management or related field may substitute for two (2) years of the required safety and/or security operations experience only. 

Completion of a six (6) month program equivalent to the City and County of San Francisco’s Airfield Operations Training Program may substitute for six (6) months of the required recent airfield operations experience. 

DESIRABLE QUALIFICATIONS:  The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

  • Knowledge and ability to apply Airport and Aviation Security principles, methods, and practices. 
  • Excellent verbal, written, and interpersonal communication skills. 
  • Evidence of successfully managing projects and solving problems. 
  • Ability to meet commitments, work independently, accept accountability, and stay focused under pressure. 
  • Experience supervising subordinates in a 24/7 operation. 
  • Excellent analytical skills to understand problems and effectively develop solutions. 
  • Experience utilizing CCTV and video management systems.

Additional Information

SELECTION PROCEDURES:

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying) 

Candidates will be sent a MQSQ as part of the employment application. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications. 

Basic Supervisory Exam (BSE) (Weight: 40%) 

Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g., directing, counseling, guiding, evaluating, motivating, disciplining, developing, and training subordinates, delegation) as well as customer service and reading comprehension. This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review. The Basic Supervisory Exam will be administered either on a computer or in paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification. The score you achieve on this examination shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time-period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent. 

Note: A passing score must be achieved on the Basic Supervisory Exam in order to continue in the selection process. 

Supplemental Questionnaire Evaluation (Weight: 60%) 

Applicants who achieve a passing score on the Basic Supervisory Exam will be sent a Supplemental Questionnaire designed to measure the knowledge, skills, and/or abilities in job-related areas required for the position which may include but not be limited to: knowledge of Airport and Aviation Security Operations; knowledge of Airport and Transportation Security Regulations; knowledge of principles and procedures of the airport and air operations, aviation terminology of physical security systems and controls; analytical skills; ability to supervise; communication skills; decision-making skills; problem-solving skills; time management skills; interpersonal skills; ability to use technology; adaptive skills and ability to obtain and maintain valid Airport driving privileges. 

Note: A passing score on both the Basic Supervisory Exam and the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List. 

Transportation Security Administration (TSA) Security Clearance 

Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening.  Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination.  Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission. 

Customs Clearance 

This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189. 

  • Certification Rule:  Rule of Ten (pending an agreement with the union for an expanded certification rule).  
  • Eligible List: The duration of the eligible list will be six (6) months. 
  • Compensation$117,572 - $142,896 
  • Filing Deadline:  November 30, 2021 
  • Information about the Hiring Process: click here
  • Information about Civil Service Commission Rules: click here

This announcement has been amended and extended to reflect changes with the application deadline date and certification rule. Applicants who already applied under 9221 Airport Operations Supervisor recruitment during the filing period November 4, 2021, through November 17, 2021, need not reapply and will be included in the applicant pool.

11/18/21: Extended application deadline to November 30, 2021

Question: If you have any questions, please contact the exam analyst, Tamara Ranney, by telephone at 650-821-2024, or by email at [email protected]

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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