Program Coordinator - Buttermilk 6 & Under

  • Full-time
  • Job Location: Buttermilk
  • Job category: Ski and Snowboard School
  • Season: Winter 2021-22
  • Job Classification: Full-Time Seasonal

Company Description

The Ski & Snowboard Schools of Aspen Snowmass are a collection of world class Pros who are committed to cultivating exceptional experiences that inspire journeys within. Our Pros know more than just teaching; they deliver acclaimed services, forge deep personal connections, and create new perspectives. The Aspen Academy is dedicated to talent development and offers industry leading training that supports our commitment to excellence. Through the Academy, Pros have the opportunity to gain a holistic instructor education. 

Job Description

The Buttermilk 6 & Under Program is seeking a Program Coordinator with proven leadership, organizational, and strategic operational skills who performs well in a fast-paced environment. The 6 & Under Coordinator Team is a highly skilled and collaborative team that strategically schedules, hires, and trains to provide exceptional guest experience through group and private lessons. Together, they learn from each other to promote a culture of professionalism, excellence, and life-long learning.   

The budgeted range for this position starts at $47,840. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Essential Job Functions 
•    Prioritize, and organize operational requirements based on departmental SOP’s, end of season analysis, and departmental initiatives as prescribed 
•    Supervise, schedule and assign a team of pros to meet daily operational needs and assist in maintaining scheduling accuracy throughout the season 
•    Support business growth, guest experience, and expense management through scheduling and assigning 
•    Support divisional staffing through recruiting, training, developing, scheduling and evaluating employees 
•    Promote excellence in guest service, evaluate experiences, resolve guest concerns when they arise 
•    Actively observe guest experience and Pro performance at key times of each day 
•    Be present, available, and engaged with Pros and guests, on hill and in a supportive leadership capacity 
•    Ensure that essential information is communicated frequently and accurately  
•    Act as a resource/mentor and provide guidance and direction to team members, including to Academy training, PSIA certification, Stage IV and Trainer pathway mentorship  
•    Collaborate with other departments to execute operations and expand product knowledge and understanding as needed 
•    Assist sales and reservations, payroll, and other ski school support departments as needed in areas of shared ownership 
•    Understand, communicate, and support a culture of risk management  
•    Participate and take a leadership role in employee recognition, disciplinary action and performance management 
•    Act in the best interest of ASC in growth and protection of current ASC business, including sales and investigating underground teaching 
•    Conduct thorough end-of-season analysis of individual and departmental strengths and opportunities in support of off-season evaluation and planning cycle  
•    Other duties as assigned

Qualifications

•    Minimum of 5 seasons in the winter sports industry 
•    High School Diploma or equivalent required, college degree preferred 
•    Strong computer skills including Point of Sale software, scheduling software, email, Microsoft products and other computer programs required 
•    Current PSIA/AASI or equivalent certification, level 2 (or higher) preferred   
•    Current trainer status preferred 

Additional Information

Supervision Given and Received

Supervision given:  Exercises general supervision over Pros. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to, interviewing, hiring, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Supervision received: Works under general supervision of the Program Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.

Work Environment and Physical Demands
•    Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
•    Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces 
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

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