Jscrambler is growing at a fast-pace fueled by the success of recognized web security products. Our groundbreaking technology is being used by the most innovative companies in the world to protect their web presence and applications (check our website for some references!). Jscrambler applies security layers to web applications, granting self-defensive capabilities that enable them to fight any fraud, reverse-engineering or tampering attempts, avoiding data leakage and damages to the customer reputation. 

Our team of highly skilled and trained professionals is the driver for this success, continuously adding R&D to guarantee high quality and state-of-the-art Javascript software, critical to the mission our customers entrust us. If you are passionate about delivering JavaScript software, using the latest technologies and methodology, in a creative and open-minded environment, then we want you on our team!

As a Customer Success Engineer, you will proactively manage a pool of Enterprise Customers to ensure that Jscrambler's high-quality standards are being put to use across all our products, on every phase of the customer life, from Pre-Sales to Post-Sales. You are the main gateway to guarantee our customers' satisfaction, especially when they are in need of assistance but also when they need guidance on using our software. Due to the nature of our products, you will learn a lot of JavaScript and Web Security, in contact with large multinational companies.

Responsibilities

• Provide high-quality technical support to Jscrambler enterprise customers (B2B), assuming ownership of the problem until its resolution
• Keep a close relationship with our main customers to guarantee our products are being efficiently used
• Deep dive in the issue, replicating, educating the customer, providing workarounds and making sure the customer has a solution
• When required, escalate issues to our Development Support, having a clear and pragmatic communication
• Technically assist our Sales team (performing a demo, setting up a Proof-of-Concept with the customer, participate in meetings)

• Bachelor or higher Degree in Computer Science or equivalent
• Knowledge of JavaScript and other programming languages
• Knowledge of overall web and mobile application architectures
• Knowledge of ITIL or similar support processes is valued
• Experience in similar support functions is valued

Skills and Attributes

• Strong verbal, written, and interpersonal communication skills
• Fluency in English is mandatory, other languages are a plus
• Well organized and quality driven
• Pro-active and capable to think out of the box
• Affinity with Security/Application Security is valued

Fluency in Portuguese is mandatory, and already residing in Portugal