About SteelEye

SteelEye is a fast growing FinTech company based in London and has offices in India, Portugal and Paris, that offers a data platform to help financial institutions comply with financial regulations in the European Union. Our clients can aggregate, search, surveillance and report on trade, communications and market data. SteelEye also enables customers to gain powerful insights from their data, helping them to trade with greater efficiency and profitability.

PRIMARY RESPONSIBILITIES INCLUDE: 

• Providing customer support as a way of learning the SteelEye products and modules
• Building and maintaining strong stakeholder relationships to ensure we stay in tune with our clients' needs
• Assisting with go-live processes and delivering training for new customers
• Monitoring usage, proactively contacting clients and delivering training to maximise usage, including the identification of any change resistance
• Offering customers a clear view of their objectives to achieve maximum usage and deliver superior customer experience
• Acting as a product expert with a specific focus on usage and improvements
• Acting as the client's voice and providing feedback to the internal team on how we can better serve our clients

• Experience with Software or SaaS service delivery and/or customer success management with 5 years' minimum experience in client relationship/client account management role
• Commercial experience of working in fintech or financial services is an advantage
• Strong Excel and CRM skills, Qlik experience is preferred but not essential
• Excellent communication and interpersonal skills, with the ability to positively influence clients
• Excellent organisation, project management and time management skills
• Prior experience in a technical, client facing role where you are used to managing multiple stakeholders 
• Strong teamwork mentality and willingness to assist if needed
• Strong listening skills being able to judge a situation and help customers effectively
• Strong relationship building skills – be empathetic and good at "reading" people

About SteelEye Benefits:

• Private medical insurance cover
• 25 days' holiday allowance
• Discretionary options and bonuses
• Life insurance