WithinReach makes it easier for Washington families to navigate complex health and social service systems and connect with the resources they need to be healthy and safe. We work one-on-one with people – in person, over the phone and online – to identify their goals and provide them with immediate support that is close to home. WithinReach also works with partners, providers, and policymakers in a variety of ways to prioritize families and children. We are focused on improving access to resources and support because we believe all families and children benefit from holistic and comprehensive information to navigate health, food, and early childhood systems with success.

Our team is smart and purpose-driven. We are change makers, working to build healthy, equitable, vibrant communities. We believe that we can only do our jobs well by learning about and reflecting the people we serve through workforce and leadership development and by seeking to identify and reduce the system and access barriers that contribute to structural inequities. By doing so, we are able to create meaningful change for families and communities.

Position Summary: WithinReach is often the first point of contact for Washington families and individuals seeking information about public benefits and local resources. The Bilingual Family Support Specialist provides developmental screening and connects families with young children to child development and parenting support resources. They help families navigate early childhood systems and programs and provide culturally sensitive support. The Bilingual Family Support Specialist will be trained by WithinReach staff on telephone casework, early childhood subjects, and relevant early childhood systems of care, Diversity, Equity & Inclusion, data collection, and best practices for resource navigation.

We are only accepting applications from candidates who reside within Washington State.

General Duties and Responsibilities:

• Process completed Ages & Stages Questionnaires and share results with families
• Provide early childhood and development information and systems navigation including follow-up as needed
• Process and troubleshoot internal and external referrals to Early Support for Infants and Toddlers (ESIT) in King County (program is also known as Early Intervention or Birth to Three)
• Maintain up-to-date information on ESIT referral pathways, such as provider capacity and information updates
• Loop back with referring providers and provide an update on the status of the referral
• Track client interactions and resource information provided in multiple client management systems
• Attend internal teams meetings and meetings with other providers and partner organizations
• Coordinate and assist with trainings for WithinReach team members and external providers
• Maintain internal process documents and provide program support to other staff

Required Qualifications:

• Bilingual in Spanish and English
• 1-3 years of experience working directly with low-income, and culturally diverse families
• Access to reliable internet service, an internet stipend is included with this position (Recommended minimum of 25mpbs for better voice and audio quality)

Desired Qualifications:

• Bicultural preferred
• Knowledge of and experience in early childhood education, child development screening or social services
• Experience in remote and/or telephone casework
• Familiarity with Washington State programs such as Basic Food, child development resources, WIC, and Medicaid.

Required Skills:

• Ability to work in a remote environment
• Comfortable with a variety of technology, such as softphone, email, text and eFax
• Excellent listening and communication skills, including the ability to communicate effectively with people of diverse cultural, ethnic, linguistic and socioeconomic backgrounds
• Strong interpersonal skills and effective time management, prioritization, and multi-tasking skills
• Ability to manage responsibilities independently and work with limited supervision, as well as in a strong team environment
• Strong attention to detail and ability to listen to information while collecting and inputting data into client management systems

Salary & Benefits:   $22 Hourly Rate, Full-Time, 40 hours/week.  Excellent benefits include fully paid medical coverage, vision, and dental for employees and generous coverage for spouses, partners and dependents. Paid time-off and employer-matched retirement plan.

Proof of COVID-19 vaccination is required prior to employment. As a public health non-profit that receives funding from several state agencies, all employees are required to be fully vaccinated against COVID-19 by October 18, 2021. If hired, you will be required to submit proof of vaccination. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.

Job Location:   This position is remote; however, all candidates must reside within Washington state. The WithinReach office is located at 155 NE 100th Street, Suite 500, Seattle, WA 98125. We are taking the utmost precautions to protect our staff during the COVID-19 pandemic.  

WithinReach supports inclusion and diversity in all its forms. We strive to create a safe and open atmosphere. We commit to listening to, representing and embracing diverse perspectives and experiences in all we do.

WithinReach is an Equal Opportunity Employer. We seek to provide equal opportunity for all persons without regard to race, age, religion, gender, gender expression, marital status, sexual orientation, military status, national origin, or any other characteristic protected under the law. People of color and members of the LGBTQ community are strongly encouraged to apply. We are dedicated to cultivating a diverse workforce that serves and reflects our community.

All your information will be kept confidential according to EEO guidelines.